AREA DIRECTOR OF REVENUE MGMT

Springboard Hospitality•West Hollywood, CA

47d•$120,000 - $150,000

About The Position

About our company: Springboard Hospitality is a premier third-party hotel management company with a 30+ year history transforming lifestyle hotels, from the islands of Hawaii to the tip of Florida. Springboard team members are a diverse mix of independent innovators, savvy storytellers, adventure-seekers, tech entrepreneurs, free-thinkers and community leaders making waves across one of the most diverse portfolios in the industry. At every level, the Springboard team is dedicated to going Above & Beyond to deliver hotels that transform people, properties & communities. From memorable moments at the front desk, to thoughtful room touches, to inspired onsite programming, the Springboard team is committed to empowering the traveler’s journey—inviting them to experience the frequency of each hotel’s locale, pushing authentic human connection, exploration, and discovery, while also driving revenue. Springboard values intentional culture, and whole-heartedly believes in nurturing, training, and empowering the careers of the hospitality leaders of today and tomorrow, encouraging them to travel and explore, through Springboard’s award-winning portfolio. From work life balance to career development, Springboard values and invests in the greater team, reflected in zero corporate turnover during the pandemic, well positioned for continued growth through the future. https://www.springboardhospitality.com/ Primary mission: Responsible for implementing and optimizing Revenue Management policies, procedures and strategies within an assigned geographical area in order to maximize profitability for rooms and food & beverage through the implementation of effective pricing and distribution strategies. This will include, but will not be limited to, the communication of company revenue management standards through property visitation, remote auditing, training, and analysis of hotel revenue performance against established goals and forecasts. Supervise and coordinate revenue management strategies for all hotels within their region and supply critical analysis on company-wide decisions affecting pricing, occupancy, revenue goals and commercial planning. The Area Director, Revenue Management will need strong analytical skills and experience resolving day to day business challenges. This associate will conduct on-going assessments of competitive hotel chains and revenue management practices to understand demand and develop strategies.

Requirements

A minimum of seven (7) years of experience in revenue management or analytical roles
A minimum of five (5) years cross-functional experience in hotel management or related industry
A minimum of four (4) years of managerial experience
Experience in independent boutique properties
Proficiency with standard Microsoft Office tools
Exceptional verbal and written communication skills
Ability to perform critical analysis
Ability to travel on short notice and adaptable to schedule changes
A minimum of ten (10) years of professional experience
Adaptable experience with travel industry reservation systems
Adaptable experience with hotel property management systems
Strong experience in hospitality forecasting, pricing and inventory control
Cross brand or product line experience
Strong Management and leadership skills
Operates with a sense of urgency and discipline
Advanced knowledge of computer software (including Microsoft Office, outlook) and web analytics tools is preferred.
Opera, Sabre/SynXis, Duetto and Spider BI Is preferred.
BA/BS bachelor’s degree or commensurate work experience
Demonstrate a working knowledge of all property safety and security procedures as required maintaining a secure and safe environment for employees as well as guests.
Report any unusual occurrences and/or request to Supervisor.
Read and abide by all the regulations and rules of conduct stated in the Associate Handbook.
Must be service oriented with excellent customer service and sales skills
Must be able to effectively communicate to guests, management, and coworkers and read, write and understand the English language
Must be energetic and outgoing
Must possess excellent interpersonal and organizational skills
Must be able to follow directions with attention to detail, speed and accuracy
Must be a team player with the ability to work under minimal supervision
Must be able to multi-task in a fast-paced work environment
Must be able to understand and work with basic financial information and solve basic arithmetic problems
Must be able to type 45 wpm and have the ability to input data and access information on the computer
Must have proficient working knowledge of Microsoft Office, Opera; preferred.
Must be able to exercise confidentiality and discretion.
Abide by payroll policies, procedures and rules of conduct as stated in the Springboard Hospitality Associate Handbook.
Demonstrate a working knowledge of all company safety and security procedures.

Responsibilities

Responsible for providing support to the Regional Director of Revenue Management by implementing and optimizing Revenue Management policies, procedures and strategies within an assigned geographical area in order to maximize profitability for rooms and food & beverage through the implementation of effective pricing and distribution strategies
Create and develop pricing strategies
Regular communication with, and solicitation of feedback from, General Managers, regional counterparts from other disciplines, Corporate and Ownership groups
Provide Revenue Management support to assigned regional hotels
Provide recommendations to all constituents in keeping with Revenue Management Standards, approved business processes, and company goals
Develop documentation and webinar training content to educate hotels on Revenue Management Best Practices, system functionality, and brand and company initiatives
Work closely with the Senior Director team and responsible RDRM’s to ensure a consistent message is delivered to all hotels
Ensure hotel level forecasts reflect current business volumes and trends, anomalies or major variances are questioned and validated
Manage and oversee strategy for all 3rd party distribution Including parity troubleshooting
Analyze overall monthly regional performance and provide summary report with recommendations to improve long term strategies.
Develop plans where needed to overcome deficiencies
Provide guidance and feedback during the budgeting, forecasting and commercial planning process with hotels and markets within realm of responsibility
Complete audits of hotels to ensure compliance with Revenue Management Standards
Track compliance with standards or recommendations and follow-through to completion
Effectively evaluate market demand by utilizing turndown, property diagnostics, CRS reports, market share, competitive pricing and STAR Data reports
Proactively review and analyze rate and inventory management and strategy effectiveness
Effectively use Springboard systems and tools to determine, implement and monitor accurate selling strategies in all distribution channels
Evaluate and make recommendations on strategies to improve group sales
Any other reasonable requests made by Springboard Management
Participate in sales blitzes and outside sales calls
Perform special projects and other responsibilities as assigned; participate in task force and Corporate assignments, as needed perform special projects and other responsibilities as assigned.
Participate in hotel committees, MOD program and task force assignments.