Area Care Coordinator- NYC

Spear Physical and Occupational Therapy•New York, NY

8d•$24 - $26•Onsite

About The Position

SPEAR Physical Therapy is a premier provider of physical and occupational therapy services in the tri-state area. We're known for our award-winning "exSPEARience" - clinical excellence paired with 5-star customer service. At SPEAR, we're passionate about treating every patient like a close friend who just walked through our door. We are seeking an experienced, dynamic Area Care Coordinator to lead and develop our Care Coordinator team across New York City , with responsibility spanning all five boroughs . In this role, you'll help support on-site teammates who directly impact our patients' experience, ensuring SPEAR's mission, vision, and values are upheld to deliver exceptional care.

Requirements

Minimum 3 years of healthcare admin experience
Experience in a leadership role
Experience with Electronic Medical Record (EMR) systems (Raintree experience strongly preferred)
Strong leadership skills with demonstrated ability to develop staff
Excellent interpersonal and communication skills
Reliable transportation for daily travel to locations across all five boroughs in NYC

Nice To Haves

Experience in a PT/OT setting preferred but not required
Bachelor's degree is preferred but not required with sufficient experience

Responsibilities

Provide on-site presence throughout assigned area locations
Train, mentor, and develop Care Coordinators to deliver exceptional customer service
Coordinate coverage when necessary and provide direct support when needed
Conduct regular coaching conversations to align team performance with SPEAR's values
Participate in monthly staff meetings to review performance metrics and build team camaraderie
Monitor front office KPI performance to reach best practice standards
Ensure adherence to established workflows and best practices
Partner with regional and clinical leaders to identify opportunities and resolve issues
Conduct regular clinic audits and site visits to maintain quality standards
Analyze front desk dashboards and performance metrics
Champion a culture of 5-star customer service across all locations
Oversee patient access initiatives and financial processes
Ensure seamless patient journey from first contact through treatment
Collaborate with clinical teams to create an exceptional patient experience