Area Billing Support Supervisor

Border States•Williston, ND

13h

About The Position

The Area Billing Support Supervisor is responsible for managing and maintaining customer billing portals, ensuring accurate, timely invoicing, and serving as the primary point of contact for billing-related inquiries. This role oversees billing cycles, resolves complex billing discrepancies, and coordinates with internal teams to address portal and account issues. The position also provides leadership to support staff, develops standard operating procedures, analyzes billing data for accuracy and trends, and drives process improvements to enhance efficiency, compliance, and customer satisfaction.

Requirements

Bachelor’s degree in Business Administration, Accounting or related field, preferred or an Associate’s degree with the equivalent in work experience required.
3+ years’ experience in office support or administrative roles with 1 year in supervisory capacity.
Strong working knowledge Microsoft Office Suite, internet, email and SAP software.
Excellent interpersonal communication (reading, writing and speaking in English).
Ability to effectively plan and organize.
Excellent customer service skills, including being competent, accurate, responsive and engaged.
Ability to perform all aspects of the job as accurately, efficiently and safely as possible.

Responsibilities

Maintains and updates customer billing portals to ensure accuracy and functionality.
Troubleshoots portal issues and coordinates with IT, Credit and Collections or Branch for resolution.
Monitors billing cycles, verifies data integrity, and ensures timely invoicing.
Serves as the primary point of contact for customer inquiries related to billing and portal access.
Resolves escalated billing discrepancies and ensures customer satisfaction.
Leads and mentors support staff, assigning tasks and monitoring performance.
Develops and implements standard operating procedures for billing and administrative processes.
Conducts regular team meetings to review goals, challenges, and improvements.
Generates and analyzes billing reports for accuracy and trends.
Ensures compliance with company and customer policies.
Identifies process improvement opportunities to enhance efficiency and reduce errors.
Attends training programs as required
Assists with Branch Meetings as needed
Performs the duties of the Office Associate/Receptionist as needed
Performs other duties as assigned by supervisor or designate

Benefits

Health, Dental and Vision Benefits
Accident, Critical Illness, Hospital Indemnity
FSA & HSA
Employee Stock Ownership Plan (ESOP)
Disability Benefits
401(k) Retirement Plan
Life Insurance
Employee Assistance Program
Paid Holidays
Paid Volunteer Time
Personal Leave time and more!
Border States provides bonuses to their employee-owners upon the achievement of branch and company goals.