Area Billing Support Supervisor

Border States • Williston, ND

2d

About The Position

Be part of a growing, successful company in an exciting and challenging field. Border States is 100% employee-owned, which means you’re empowered to make decisions, find solutions and receive rewards for your hard work. This position will be located in: Williston, ND Minot, Watford City, Dickinson, Bismarck 
Application Deadline: Until filled. 
Please note that the position may be filled before or after the listed application deadline. Applications will only be accepted while the posting remains active.Job SummaryThe Area Billing Support Supervisor is responsible for managing and maintaining customer billing portals, ensuring accurate, timely invoicing, and serving as the primary point of contact for billing-related inquiries. This role oversees billing cycles, resolves complex billing discrepancies, and coordinates with internal teams to address portal and account issues. The position also provides leadership to support staff, develops standard operating procedures, analyzes billing data for accuracy and trends, and drives process improvements to enhance efficiency, compliance, and customer satisfaction. 

Requirements

• Bachelor’s degree in Business Administration, Accounting or related field, preferred or an Associate’s degree with the equivalent in work experience required.
• 3+ years’ experience in office support or administrative roles with 1 year in supervisory capacity.
• Strong working knowledge Microsoft Office Suite, internet, email and SAP software.
• Excellent interpersonal communication (reading, writing and speaking in English). 
• Ability to effectively plan and organize.
• Excellent customer service skills, including being competent, accurate, responsive and engaged.
• Ability to perform all aspects of the job as accurately, efficiently and safely as possible.

Responsibilities

• Maintains and updates customer billing portals to ensure accuracy and functionality.
• Troubleshoots portal issues and coordinates with IT, Credit and Collections or Branch for resolution.
• Monitors billing cycles, verifies data integrity, and ensures timely invoicing.
• Serves as the primary point of contact for customer inquiries related to billing and portal access.
• Resolves escalated billing discrepancies and ensures customer satisfaction.
• Leads and mentors support staff, assigning tasks and monitoring performance.
• Develops and implements standard operating procedures for billing and administrative processes.
• Conducts regular team meetings to review goals, challenges, and improvements.
• Generates and analyzes billing reports for accuracy and trends.
• Ensures compliance with company and customer policies.
• Identifies process improvement opportunities to enhance efficiency and reduce errors.

Benefits

• Health, Dental and Vision Benefits
• Accident, Critical Illness, Hospital Indemnity
• FSA & HSA
• Employee Stock Ownership Plan (ESOP)
• Disability Benefits
• 401(k) Retirement Plan
• Life Insurance
• Employee Assistance Program
• Paid Holidays
• Paid Volunteer Time
• Personal Leave time and more!
• Border States provides bonuses to their employee-owners upon the achievement of branch and company goals.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level