AR Specialist

JF Petroleum Group • Morrisville, NC

4d • Onsite

About The Position

The JF Petroleum Group stands as a premier leader in the North American fueling infrastructure industry, offering comprehensive turn-key solutions for distribution, construction, and service needs. We serve a diverse clientele including retail fueling stations, commercial and government fleets, and emergency power customers.
The Accounts Receivable Specialist is responsible for handling all incoming AR calls and emails, ensuring prompt and professional customer service. This role includes setting up and maintaining customer accounts in the ERP system and collaborating closely with the Credit & Collections Manager to establish new accounts and set credit limits. The AR Specialist will also support various projects and tasks assigned by the manager to improve AR processes and customer experience.

Requirements

• Highschool Diploma or GED required; Bachelor’s Degree preferred
• Excellent communication skills
• Strong time management skills
• Maintain a professional attitude and presentation at all times
• General knowledge of the fueling industry and its components
• Customer service experience, focus, and responsiveness
• Ability to be a key contributor on multiple cross-functional teams
• Proficient with Microsoft Teams, Microsoft Office, and Smartsheet
• High levels of organization and attention to detail
• Experience with data entry and data management
• Ability to multitask.
• Must be able to meet company’s employment requirements, which includes passing a drug screen, criminal background check, and MVR, if driving for the company
• Physical Requirements: include occasional lifting/carrying of 10 pounds; visual acuity, speech and hearing; hand and eye coordination and manual dexterity necessary to operate a computer keyboard and basic office equipment. Subject to sitting, standing, reaching, walking, twisting, and kneeling to perform the essential functions. Working conditions are primarily inside an office environment. Prolonged periods sitting at a desk and working on a computer.

Responsibilities

• Handle all accounts receivable customer inquiries through email and phone calls, directing them to the appropriate collection specialist or assisting the customer directly for prompt resolution.
• Set-up and manage accounts receivable customer records in the ERP system, ensuring the accuracy of all essential customer information.
• Monitor existing accounts for accuracy including, but not limited to, accurate bill-to addresses, point-of-contact information (name, phone number, email address, etc.), and take corrective action to repair any inaccuracies.
• Assemble necessary customer credit related materials for the Credit & Collection Manager review and approval process
• Review credit reports and work with the Credit & Collection Manager to establish proper credit limits
• Attend scheduled and impromptu meetings, either in-person or virtually, being prepared to deliver updates within your assigned tasks
• Other projects and duties assigned by manager
• Prepares and ensures that all customer Drop Ship invoices are billed accurately and timely within the customers' and vendors requirements.
• Weekly reporting of any issues not resolved by end of week, including open issues such as "Need PO's" and "Unbilled Revenue - Incomplete Projects"
• Follow established procedures and exercise some judgement in application

Benefits

• Competitive pay
• 401(k) with company match
• Paid time off
• Paid holidays
• Health benefits (eligible 1st of the month following 30 days) including Medical, Vision, Dental, Disability
• Life insurance-company provided
• Bonus program eligibility
• Paid training for field personnel
• Uniforms provided for field personnel

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED