AR Specialist

Milwaukee Tool•Madison, WI

About The Position

WE CREATE EMPOWERED LEADERS! At Milwaukee Tool we firmly believe that our People and our Culture are the bookends of our success. Our employees work with a passion to never settle and always improve, enabling us to push the status quo and change the lives of our users. Behind our doors you'll be empowered every day to own it, drive it, and do what it takes to support the biggest breakthroughs in the industry. Meanwhile, you'll have the support and resources of the fastest-growing brand in the construction industry to make it happen. Your Role on Our Team As the Resolution Specialist, you must be a team player who has the agility to thrive in a fast-paced environment with a high attention to detail. You will report to the Accounts Receivable Supervisor

Requirements

A high school diploma or equivalent.

Nice To Haves

Previous customer service and keyboarding skills.
Knowledge of Microsoft products, including Microsoft Dynamics and/or e-mail packages is preferred.
Knowledge of advanced Microsoft Excel functions (Pivot Tables, V-Lookup) preferred.

Responsibilities

Receive shipping, billing, and keying issues and/or complaints from distributors, service stations, end-users, sales reps, branches, and various other departments within the Company.
Process an average of 25+ issues per day.
Perform error analysis and initiate error notifications.
Use good judgment to determine, based on weight, if a shipment was short, or if a denial letter should be written.
Analyze complaints and resolve billing issues accordingly.
Initiate credits/replacements based upon analysis of appropriate documents when within the established credit limits.
Notify A/R, customers (distributors, service stations, and end-users) as well as other concerned personnel when claims result in denial of credit.
Communicate with various parties regarding discrepancies and provide follow-up on the research process.
Work professionally with customers to resolve billing issues.
Retrieve proof-of-deliveries on shipments from carriers and process paperwork to the appropriate conclusion.
Create and update records in Get Paid database.
Interpret and explain invoices and credit memos to customers and Milwaukee Tool employees.
Other duties and responsibilities as assigned.