AR Specialist

Southeast Restoration•Knoxville, TN

12d

About The Position

Overview Southeast Restoration Group (SRG), a faith-based company, is looking for a proactive and detail-driven Accounts Receivable Specialist to join our team. In this vital role, you’ll support SRG’s financial health by ensuring timely collections, coordinating clear communication with customers and partners, and keeping our projects moving through accurate and consistent financial processes. Your Impact: Key Responsibilities Accounts Receivable Lead and manage the full Accounts Receivable process with accuracy and timeliness. Meet monthly deposit goals and work toward collecting all invoices within 90 days. Maintain AR aging standards by keeping AR over 90 days under 2.5% of total invoiced amounts and limiting bad debt to under 0.5% of revenue. Use business systems such as PSA, Power BI, Podium, and XactAnalysis to track performance and support continuous improvement. Financial Communication & Documentation Serve as a primary financial point of contact for customers, insurance carriers, mortgage companies, and internal teams throughout the job lifecycle. Create and manage draw schedules and ensure all communication and documentation is entered accurately into SRG systems. Collections & Issue Resolution Act as the first line of response when payments fall behind, initiating formal collection processes when needed. Partner with General Managers and the Support Center Stewardship Team to resolve issues and support SRG’s financial goals. Mortgage Process Management Manage the mortgage workflow including deductible collection, endorsement checks, and follow-up with adjusters and carriers. Ensure funds are released promptly for work completed and that estimates are processed efficiently.

Requirements

Bachelor’s degree in Accounting, Finance, Business Administration, or a related field.
Minimum of 2 years of progressive experience in Accounts Receivable, Collections, or a similar financial role.
Strong financial acumen and understanding of accounting principles.
Ability to analyze data, identify trends, and support strategic collection performance.
Proficiency with financial software and ERP systems
Excellent verbal and written communication skills.
Proficiency in Microsoft Office Suite, especially Excel (VLOOKUPs, pivot tables, etc.).
Organized, detailed, and proactive in problem-solving.

Nice To Haves

experience with PSA is a plus.

Responsibilities

Lead and manage the full Accounts Receivable process with accuracy and timeliness.
Meet monthly deposit goals and work toward collecting all invoices within 90 days.
Maintain AR aging standards by keeping AR over 90 days under 2.5% of total invoiced amounts and limiting bad debt to under 0.5% of revenue.
Use business systems such as PSA, Power BI, Podium, and XactAnalysis to track performance and support continuous improvement.
Serve as a primary financial point of contact for customers, insurance carriers, mortgage companies, and internal teams throughout the job lifecycle.
Create and manage draw schedules and ensure all communication and documentation is entered accurately into SRG systems.
Act as the first line of response when payments fall behind, initiating formal collection processes when needed.
Partner with General Managers and the Support Center Stewardship Team to resolve issues and support SRG’s financial goals.
Manage the mortgage workflow including deductible collection, endorsement checks, and follow-up with adjusters and carriers.
Ensure funds are released promptly for work completed and that estimates are processed efficiently.