AR Specialist

ElevenLabs

2d • Remote

About The Position

The Billing Operations Specialist owns the end-to-end provisioning and billing lifecycle for Enterprise accounts. This role sits at the intersection of Sales, Customer Success, Engineering and Finance – acting as the operational backbone that ensures new customers are correctly set up in Stripe, existing accounts are accurately maintained, and billing issues are resolved quickly and cleanly.
This is a high-accountability, detail-oriented role suited to someone who thrives on process, enjoys cross-functional problem-solving, and is comfortable operating in a fast-moving environment.

Requirements

• Deep hands-on experience with Stripe (or equivalent billing platform) – subscriptions, invoicing, coupons, proration, and payment methods
• Managed billing operations or order management in a SaaS or subscription-based business, ideally at a company with both self-serve and enterprise motions
• Strong working knowledge of Salesforce (reading opportunity data, order forms, and contract terms)
• Highly detail-oriented with a bias toward building repeatable processes and documenting edge cases
• Comfortable working cross-functionally with Sales, CS, Engineering, and Finance in a fast-paced, globally distributed team

Nice To Haves

• Experience building or contributing to billing automation workflows (e.g., Salesforce-to-Stripe provisioning, CPQ integration)
• Familiarity with revenue recognition concepts and how billing configurations impact ASC 606 compliance

Responsibilities

• Account Provisioning
• Translate closed-won deals from Salesforce into correctly configured Stripe customers, subscriptions, and payment terms
• Work with our engineering team to automate as much of this as possible, by identifying automations and guardrails to ensure accurate provisioning
• Own the role of ensuring the right pricing plan, billing interval, contract start date, trial periods, and discounts (coupons/promotion codes) per the executed order form
• Coordinate with Sales and Legal to reconcile any discrepancies between the signed contract and what’s been requested for provisioning
• Subscription & Account Management
• Process mid-cycle changes: upgrades, downgrades, seat additions/removals, and plan switches – ensuring correct proration handling in Stripe
• Manage renewals: confirm terms, update subscription schedules, and align billing dates as needed
• Handle cancellations and offboarding: close subscriptions cleanly, issue final invoices or credits, and ensure no residual billing occurs
• Maintain accurate customer metadata in Stripe (company name, billing contact, tax IDs, address, etc.)
• Resolve invoice discrepancies raised by customers or flagged by CS – incorrect amounts, missing credits, misapplied discounts, and so on
• Revenue Integrity
• Audit active subscriptions periodically to ensure billing matches contracted terms
• Identify and correct ghost subscriptions, duplicate customers, or orphaned invoices
• Support month-end and quarter-end close by reconciling Stripe revenue with the finance team’s records
• Flag pricing or configuration anomalies to the RevOps or Finance owners
• Cross-functional Collaboration
• Serve as the primary point of contact for Sales and Support teams on billing questions during and after the deal cycle
• Work with Customer Success on escalated billing complaints from customers
• Partner with Engineering/Product on Stripe configuration changes, new product pricing rollouts, or integration issues

Benefits

• Learning & development: ElevenLabs proactively supports professional development through an annual discretionary stipend.
• Social travel: We also provide an annual discretionary stipend to meet up with colleagues each year, however you choose.
• Annual company offsite: Each year, we bring the entire team together in a new location - past offsites have included Croatia and Italy.
• Co-working: If you’re not located near one of our main hubs, we offer a monthly co-working stipend.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed