AR Commercial Collections Specialist
About The Position
Cochlear is helping people hear, and be heard, all over the world. Come be a part of our amazing mission and join the number one most trustworthy company in the healthcare industry as recognized by Newsweek in its 2024 rankings of the World's Most Trustworthy Companies! If you know commercial (B2B) collections, this is a fantastic opportunity to join the Finance team at the global leader in implantable hearing devices! To be successful in this role you’ll be able to review, follow up and collect business accounts receivable balances due. You'll work collaboratively with finance team, reimbursement, customer service, and sales teams to maintain accurate database and collect past due balances This position is responsible for the collection of all business receivables for a portfolio of $4M - $10M, and for providing credit and collections support to customers (both internal and external).
Requirements
- Bachelor’s or high school diploma with equivalent work experience
- 2-3 Years of commercial collections experience
- Intermediate Excel skills required
Nice To Haves
- Oracle experience is preferred but not required
Responsibilities
- Contact customers via outbound/inbound phone calls and other means of communication to secure balance of debt by negotiating payment in full, payment arrangements and payment terms.
- Pro-actively manage credit limit by communicating potential credit limit issues to customers
- Prepares credit limit requests for credit limit increases for existing accounts
- Regular reporting of AR Aging and Credit and Collection efforts and issues to business owners and upper management
- Collect on all outstanding receivables on assigned accounts within set goals and objectives.
- Escalate and recommend an account for watch or hold to upper management on future orders when there is cause for loss of financial exposure.
- Timely follow-up and information gathering so that collection is made on all outstanding receivables on assigned accounts.
- Properly document accounts.
- Issue refunds with appropriate documentation.
Benefits
- Benefit package includes medical, dental, vision, life and disability insurance as well as 401(K) matching with immediate vesting, Paid Time Off, tuition reimbursement, maternity and paternity leave, Employee Stock Purchase Plan and pet insurance.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
