AR Collections Specialist (Accounts Receivable)

NFM & J LP•Tampa, FL

7h•Hybrid

About The Position

The AR Collection Specialist is responsible for managing a high‑volume portfolio of customer accounts to ensure timely payment and minimize Days of Sales Outstanding (DSO). This role is critical to maintaining consistent cash flow by proactively collecting outstanding balances, resolving billing disputes, and collaborating closely with internal Billing and Operations teams. The ideal candidate is organized, persistent, and results‑driven, with the ability to balance strong collection performance while maintaining positive customer relationships. This is an in-person position eligible for a hybrid schedule. Candidates should be located in Tampa, FL.

Requirements

3-5 years of experience in business-to-business collections or accounts receivable managing accounts with a minimum of $5M receivables monthly.
Experience in a shared services, multi‑entity, or high‑volume environment strongly preferred.
Customer Focus: Builds trust and rapport while firmly enforcing payment terms.
Execution & Accuracy: Delivers consistent follow‑up with precise, timely documentation.
Problem Solving: Independently investigates and resolves issues to drive payment.
Communication: Clearly conveys expectations and resolutions to customers and internal partners.
Accountability: Owns assigned accounts and meets collection performance targets.
Teamwork: Works collaboratively across teams and supports shared goals.
Strong verbal and written communication skills.
Ability to manage a high volume of accounts and competing priorities in a deadline‑driven environment.
Experience working in ERP systems and customer billing portals. Oracle NetSuite experience is a plus.
Solid understanding of invoicing, payment terms, and collections processes.
Proficiency in Microsoft Excel and Outlook.

Nice To Haves

Experience in a shared services, multi‑entity, or high‑volume environment strongly preferred.
Experience working in ERP systems and customer billing portals. Oracle NetSuite experience is a plus.

Responsibilities

Actively manage an assigned portfolio of customer accounts, ensuring prompt follow‑up on past‑due invoices via phone, email, and customer portals.
Drive timely resolution of short payments, disputes, and billing discrepancies in coordination with Billing and Operations teams.
Maintain detailed and accurate documentation of all collection activities, customer communications, and status updates within the ERP system.
Monitor account aging trends and prioritize collection efforts based on risk, aging, and customer behavior.
Escalate unresolved issues in accordance with departmental escalation procedures to the AR Supervisor or Manager.
Support month‑end close by ensuring account aging, notes, and dispute documentation are current and accurate.
Enforce payment terms consistently while maintaining professional and positive client relationships.
Assist with onboarding new customers by explaining billing, invoicing, and payment expectations to help prevent future delays.
Identify recurring issues, root causes, and process gaps impacting collections, and recommend improvements to reduce billing delays and disputes.
Collaborate with offshore or shared‑service resources to ensure consistent follow‑up, documentation standards, and service quality.
Participate in team meetings, training sessions, and performance reviews to support department goals and best practices.
Contribute to audits, special projects, and continuous improvement initiatives as assigned.