AR, AP, & Collections Specialist

Coastal Logistics Group•Savannah, GA

About The Position

The AR, AP, & Collection Specialist is responsible the full cycle of accounts receivable, accounts payable, cash application, and customer collections.

Requirements

Bachelor’s degree in Accounting, Finance, or a related field
3+ years of hands-on experience in AR, AP, collections, and cash application — ideally within a logistics, transportation, or supply chain environment
Demonstrable track record in customer collections, including managing aging portfolios and negotiating payment resolutions
Experience with ERP or accounting systems (e.g., Sage Intacct, Microsoft NAV / Business Central, NetSuite, QuickBooks, or comparable platforms)
Strong proficiency in Microsoft Excel and other Office applications
Solid understanding of GAAP, internal controls, and month-end close processes
Excellent attention to detail, organizational skills, and ability to manage multiple priorities under deadline pressure
Strong written and verbal communication skills — comfortable engaging directly with customers on sensitive payment matters
Direct experience with Sage Intacct, including AR, AP, or cash management modules
Familiarity with 3PL or freight billing processes, TMS platforms, and carrier invoice reconciliation
Experience with AR or AP automation tools
Exposure to ERP implementation or system migration projects
Experience using data analytics or BI tools to track KPIs such as DSO, aging buckets, and payment trends

Responsibilities

Generate and issue customer invoices based on contracts, service agreements, and billing schedules
Monitor and manage the AR aging report; proactively identify overdue accounts and escalate as appropriate
Reconcile customer accounts, investigate discrepancies, and resolve billing disputes in a timely manner
Maintain accurate and up-to-date AR records and transaction documentation
Collaborate with operations and account management teams to ensure billing accuracy for 3PL services
Lead the customer collections lifecycle, managing initial outreach to escalations and successful resolution
Proactively manage a collections portfolio, prioritizing high-value and high-risk accounts
Conduct regular follow-up calls, emails, and correspondence with customers regarding past-due balances
Negotiate payment arrangements and document collection activity in the system
Maintain a collections log and report on collection status
Work cross-functionally with sales and operations to resolve disputes that are blocking payment
Identify accounts at risk of bad debt and escalate as necessary
Process and apply all incoming payments (ACH, wire transfer, check) accurately and on a timely basis
Perform daily cash reconciliation to ensure all receipts are correctly posted to customer accounts
Investigate and resolve unapplied cash and short-pay situations
Process customer refunds and adjustments with proper approvals
Review, code, and enter vendor invoices into the accounting system, ensuring correct GL coding
Reconcile vendor statements and resolve discrepancies; maintain current and accurate vendor files
Prepare and execute weekly payment runs via ACH, check, and wire transfer
Maintain vendor W-9 records and support 1099 and tax compliance
Reconcile freight and carrier invoices against TMS (transportation management system) data
Collaborate with the logistics team to investigate and resolve carrier billing discrepancies
Support AP month-end close
Serve as an active participant in the Sage Intacct ERP implementation — including training, testing, data validation, and workflow configuration for AR, AP, and cash application modules
Operate confidently across both legacy and new systems during the transition period
Identify and document opportunities to automate AR and AP workflows, and champion adoption of automation tools
Support the process improvement initiatives across the finance function
Maintain compliance with internal controls, GAAP principles, and company financial policies
Support internal and external audit processes by providing documentation and analysis