Aquatics Service Agent

UNIVERSITY OF VIRGINIA HOST PROPERTIES INC•Charlottesville, VA

40d•Onsite

About The Position

The Aquatic Service Agent is responsible for contributing to the overall guest experience, providing exceptional hospitality to members and guests through check-in process, maintaining pool deck cleanliness and guest engagement.

Requirements

Exceptional customer service skills with previous customer service experience.
Excellent communication skills, both written and verbal.
Ability to work additional hours during special events, weekends and holidays.
Computer knowledge and experience.
Proven ability to:
Perform job functions with attention to detail, speed and accuracy.
Prioritize and organize.
Resolve problems calmly, using good judgment.
Work independently.
Understand customer service needs and solve them proactively.
Work effectively with managers and co-workers.
Work under stress in a fast-paced environment.

Nice To Haves

CPR/First-Aid training.
Hotel/Resort customer service background.
Experience as a Front Desk Agent or in a pool environment.

Responsibilities

Arrange pool furniture according to plan at top of shift.
Clean pool furniture as needed.
Assist Aqua Poolside staff with clearing tables.
Offer cold water and towels to guests at check-in,
Greet and check in all members and resort guest.
Staff retail area at check-in, restock and manage POS system for pool retail.
Ensure chairs are cleared of towels as guests depart pool area.
Help cover all special events, including holidays.
Maintain Forbes Travel Guide and 4 Diamond Service Expectations at all times.
Ensure that all daily and rotational tasks are completed during each shift including:
Maintain a welcoming check-in process for all members and guests.
Ensuring the pool area maintains a high standard of cleanliness, including towels and garbage.
Ensuring that towels are stocked and offered upon guest entry.
Contribute to overall resort team effort by completing additional duties as assigned.