APR Technical Lead (Planned Position)
MicroHealth, LLC•Vienna, VA
1d
About The Position
MicroHealth is seeking an experienced APR Technical Lead to provide comprehensive project management and technical leadership for complex, multi-task IT contracts. This senior-level position requires a proven leader capable of managing large-scale technical operations while ensuring exceptional service delivery to our clients. This is a Planned position.
Requirements
- Bachelor's degree (BA/BS) in Computer Science, Engineering, Mathematics, Business, Management, or equivalent field
- Fifteen 15 years of IT experience required
- Ten 10 years of management experience or equivalent combination of education and experience
- Proven experience managing a Tier 2 specialized support desk in a large environment
- Experience supporting environments with more than 10,000 users
- Experience with Service Level Agreement (SLA) management
- Demonstrated expertise in Tier 2 management functions including: Call management Accounts Management Reporting Workforce Management
- ITIL Certification
- One or more Microsoft Certifications (MCSE or similar)
Responsibilities
- Provide overall project management for complex, multi-task IT contracts
- Plan, organize, and manage groups of employees engaged in various technical duties
- Provide administrative and technical direction to personnel
- Exercise corporate authority to recruit, hire, and terminate personnel
- Commit corporate resources and coordinate approved contracts
- Work independently with minimal supervision
- Establish and implement improved procedures and controls to ensure all services meet schedule and production requirements
- Analyze existing operations and identify opportunities for improvement
- Schedule and conduct training sessions and meetings to discuss operational enhancements
- Apply continuous evaluation and control measures to maintain service quality
- Identify risks and develop contingency plans proactively
- Provide customer representatives with regular status updates and activity reports for personnel covered under contract
- Respond to administrative and technical requests from customer representatives
- Prepare and deliver presentations and deliverables to relevant stakeholders
- Liaise effectively with team members, management, and clients to ensure assigned tasks are completed to standard
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
