Appraisal Dispatch Coordinator
About The Position
Responsible for the equitable and efficient distribution of supplement appraisal assignments for a diverse team of staff appraisers. Using/monitoring MS Outlook Supplement Inbox in conjunction with Mitchell WorkCenter and CWS to triage supplement requests from repair partners. Become familiar with appraiser capacity, territory volume and cycle times to optimize time to supplement estimate completion while optimizing the supplement desk appraisers to help reduce the use of field appraisal resources. Review assignment trends, keeping the Appraisal leadership group aware of supplement volume, MOIs, anticipated workflow adjustments or opportunities for expedited supplement process. Must maintain constant communication and awareness of department backlog and cycle times, acting as point person for escalated supplement requests. Deliver monthly reporting on the effectiveness of distribution protocols, with recommendations to address any gaps with any/all supplement requests. Monitor adherence to all applicable CMRs, managing/resolving supplement issues as needed directly with Staff Appraisers and/or Appraisal Team Managers, ensuring a positive Arbella customer claim experience.
Requirements
- Bachelor’s degree is desirable.
- Experience with CWS, Mitchell Work Center is a plus.
- Work experience or exposure to Claims is a plus (CTA or CSC departments).
- Experience with Microsoft outlook.
- Interest in obtaining the Appraiser license in the future and a career in Appraisal is desirable.
- Must be detailed, organized and have good time management skills.
- Prioritization, sense of urgency and good follow up skills required
- Excellent communication, customer service and collaboration skills.
Responsibilities
- Manage direct assign/estimate dispatch system for territory/appraiser supplement assignments, accurately routing estimate requests, avoiding unnecessary reassignment and service delivery delays.
- Review requests and input appropriate supplement requests through the claim platform (CWS) in compliance with applicable CMR, avoiding unnecessary delays and escalating critical requests, as appropriate.
- Closely monitor supplement assignments, ensuring they remain in compliance with CMRs and working with Staff Appraisers to address BCO concerns on supplement order timeframes.
- Maintain supporting supplement email requests for documentation or when escalations occur.
- Keep Appraisal leadership aware of potential volume supplement requests or individual assignment protocol adjustments.
- May assist Desk Unit in requesting additional information/documentation where necessary and appropriate.
- Assists with maintenance of supplement inbox, Mitchell WorkCenter, including making sure appraisal instructions or office closures are properly noted on all auto replies.
- Demonstrate flexibility in triaging supplement task assignments, workdays (Saturday) and demands associated with catastrophic (CAT) events.
- Ability to provide administrative support for field appraisal team, as necessary.
- Performs other related duties as required.
Benefits
- On-site gym and fitness classes and one-on-one personal training
- On-site nurse, nutritional counseling, and mental health resources
- Full-service cafeterias
- Free shuttle service to Quincy Adams T Station
- Tuition assistance programs
- Opportunities to get involved: Arbella Activities Committee, Diversity and Inclusion Council, and more
- A company committed to community: volunteer opportunities, employee-led community efforts, and the Arbella Insurance Foundation
- Robust training, mentorship, and professional/personal development programs
- Colleagues who genuinely care about each other
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Number of Employees
1-10 employees
