Dispatch Coordinator

LMSI, LLC dba Lighthouse Lab Services • Carrollton, TX

2d • $24 - $26 • Hybrid

About The Position

Lighthouse Lab Services seeking a highly organized and professional Dispatch Coordinator to support and coordinate our field service operations. In this role, you’ll be a central point of communication between clients, Field Service Engineers, third-party service vendors, and internal teams to ensure installations, repairs, and preventative maintenance are scheduled and completed efficiently.
This is a great opportunity for someone who thrives in a fast-paced, detail-driven environment and enjoys being the hub that keeps operations running smoothly.
This role is hybrid in Carrollton, TX, and is a Monday-Friday 9am-5pm CST shift.

Requirements

• High School Diploma or GED required
• Minimum of 3 years’ experience in an administrative, dispatch, or clerical support role within an office environment
• Equivalent combinations of education and experience will be considered
• Exceptional professionalism and customer service mindset
• Strong organizational, time management, and multitasking abilities
• Excellent written and verbal communication skills
• High attention to detail and accuracy
• Ability to use sound judgment and escalate issues appropriately
• Strong computer skills, particularly with Microsoft Word, Outlook, and Excel
• Comfort working with confidential information
• Ability to work effectively with clients and team members at all levels
• Ability to perform well in a fast-paced, deadline-driven environment
• Flexibility and willingness to adapt as priorities change

Responsibilities

• Schedule and coordinate Field Service Engineers and third-party vendors for service activities, including installations, de-installations, preventative maintenance, repairs, training, validations, and remote support
• Communicate with clients and internal teams to prioritize urgent service needs and project timelines
• Manage incoming client emails, calls, and service cases to ensure timely follow-up and resolution
• Prepare service estimates for client approval and generate sales orders when required
• Monitor and manage service tickets using tools such as Slack, Monday.com, and NetSuite Shepherd
• Coordinate and verify third-party vendor contracts and instrument support agreements
• Review renewal contracts and sales orders to ensure accurate instrumentation and client details
• Maintain and track preventative maintenance schedules
• Work cross-functionally with Sales and Accounting to support billing and service-related account needs
• Close out service tickets by collecting billable expenses, vendor reports, and sending customer satisfaction surveys
• Complete required company training and assist with additional projects as assigned

Benefits

• $24-$26/hour
• Day 1 Benefits: Medical, dental, and vision coverage
• 15 PTO days + 10 holidays
• 401(k) with up to 4% company match
• Company-paid life and disability insurance
• Paid Volunteer Time Off
• Partially paid medical and parental leave

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 101-250 employees