Appraisal and Repair Administrator

Signet Jewelers • Seattle, WA

24d • $22 - $25

About The Position

The Appraisal and Repair Administrator is a vital member of the Appraisal and Repair team. Responsibilities: Client Relations : Serve as the primary point of contact for Zale's, Kay's banners, and other clients, ensuring a positive initial impression level setting expectations Communication Management: Efficiently manage the SSW Appraisals voicemail queue and oversee correspondence between stores and Appraisers to address concerns or queries. Record Keeping: Update and maintain accurate customer appraisal records in relevant databases. Supplies Management: Monitor and manage stocks of appraisal collateral, ensuring critical supplies are always available. Team Support: To ensure seamless operations, provide necessary support to colleagues and team members. Problem Solving: Collaborate with Appraisers and other relevant parties to resolve issues promptly

Requirements

• A minimum of 2 years of experience in the jewelry industry is desirable.
• At least 4 years of experience in a customer service role.
• Proficiency in MS Office Suite and comfortable with technology.
• Exceptional communication and interpersonal skills.
• Demonstrated organizational and leadership capabilities.
• Well acquainted with office management processes and fundamental accounting principles.
• Minimum education of a high school diploma.

Nice To Haves

• A BSc/BA in office administration or a related field will be considered a plus.
• Accredited Jewelry Professional (AJP) certification will be an advantage.

Responsibilities

• Serve as the primary point of contact for Zale's, Kay's banners, and other clients
• Manage the SSW Appraisals voicemail queue
• Oversee correspondence between stores and Appraisers
• Update and maintain customer appraisal records in relevant databases
• Monitor and manage stocks of appraisal collateral
• Provide necessary support to colleagues and team members
• Collaborate with Appraisers and other relevant parties to resolve issues promptly

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED