Appointment Scheduling Specialist

Raleigh Orthopaedic Clinic • Raleigh, NC

68d • $16 - $22 • Onsite

About The Position

Raleigh Orthopaedic is hiring an Appointment Scheduling Specialist for our Centralized Call Center to schedule appointments for all of our clinic locations. Our Appointment Scheduling Team plays an integral role in providing excellent service to our patients.

Nice To Haves

• 2+ years of experience in a call center environment
• Background in a healthcare customer service role, ideally in a large medical office setting
• Strong communication and active listening skills with a professional phone presence
• Ability to thrive in a fast-paced, high-pressure environment
• Positive demeanor and commitment to excellent service
• Proficiency with technology and willingness to learn new systems
• Openness to providing feedback for process improvement initiatives

Responsibilities

• Manage a high volume of incoming appointment calls
• Schedule new and established patient appointments
• Deliver exceptional customer service to patients and team members

Benefits

• Full medical, dental, and vision coverage with FSA and HSA options
• Retirement plan with employer contributions
• Company paid life insurance
• Paid Time Off program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Ambulatory Health Care Services
• Education Level: No Education Listed
• Number of Employees: 251-500 employees