Appointment Scheduler-Full Time

COASTAL ORTHOPEDICS & SPORTS MEDICINE • Bradenton, FL

3h

About The Position

Summary of Position:

The Appointment Scheduler is responsible for the scheduling of patient appointments and obtaining demographic and insurance information.

Requirements

• Graduation from High School or equivalent
• Office setting and computer experience preferred; medical experience preferred
• Orthopedic or outpatient rehab setting experience strongly preferred.
• Demonstrated experience or interest in quality, education, and departmental development initiatives.

Responsibilities

• Answer incoming calls within a timely manner and professional manner
• Schedules, reschedules and cancels appointments accurately
• Obtains and documents in the patient’s chart accurate patient demographic and insurance information from the patient or patient representative at the time appointment is scheduled
• Obtains and documents in patient’s chart, any information relevant to the patient to ensure adequate care can be provided through all practice levels
• Completes all necessary procedures in regards to scheduling, rescheduling and/or canceling appointments accurately
• Transfer calls to the appropriate department
• Guides patients to appropriate resources for further information
• Retrieves voicemail, interoffice communications and work log tasks on a regular basis
• Returns all calls in a timely manner associated with voicemail, interoffice communication and work log tasks
• Coordinates the need for work-ins with Clinic Director
• May collect fees for balances due on account
• Performs other functionally related duties as assigned

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED