Appointment Scheduler
About The Position
As the first contact with Mountain Family, Call Center Representatives are a bilingual liaison between patients and care teams. The call center team is responsible for answering calls in a timely fashion; scheduling patients for medical, dental, and behavioral appointments; relaying messages and normal test results to patients; and conducting outreach to patients to schedule them for follow-up and well care. Additionally, each member of the team is assigned to one of the care sites and responsible for ensuring appropriate communication between the call center and care site and monitoring the schedules of that site to ensure correct scheduling. The PRN role will work as needed to fill in for shifts, PTO, maternity leaves. etc.
Requirements
- High school diploma or equivalent.
- 1 year of experience in a call center preferred.
- Spanish speaking required.
Responsibilities
- answering calls in a timely fashion
- scheduling patients for medical, dental, and behavioral appointments
- relaying messages and normal test results to patients
- conducting outreach to patients to schedule them for follow-up and well care
- ensuring appropriate communication between the call center and care site
- monitoring the schedules of that site to ensure correct scheduling
Benefits
- Medical, Dental, and Vision Insurance.
- Paid time off
- Paid Holidays
- Paid Sick Leave
- Wellness Program that provides additional time off and more!
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What This Job Offers
Career Level
Entry Level
Education Level
High school or GED
