Appointment Coordinator (Sunrise Ford of North Hollywood)

Go AutoLos Angeles, CA
2d$20 - $22

About The Position

Appointment Coordinator - Sunrise Ford of North Hollywood Are you a people-person with a knack for organization and a passion for providing exceptional customer service? Look no further – Go Auto is on the hunt for a dynamic individual to join our team as a Service Appointment Coordinator!

Requirements

  • Customer service experience with a passion for creating positive experiences.
  • Excellent communication skills, both written and verbal.
  • Organized and detail-oriented, with the ability to juggle multiple tasks seamlessly.
  • Tech-savvy

Responsibilities

  • Efficiently schedule appointments, confirmations, and updates with a touch of knowledge and flair.
  • Make every service visit a unique and extraordinary experience for our guests. Your friendly and courteous greeting sets the tone!
  • Check for outstanding recalls, advise on manufacturer warranty coverage, and offer alternate transportation options.
  • Answer calls and emails promptly and professionally, ensuring our guests feel valued and heard.
  • Review and coordinate appointments with the parts department, making sure everything is in place for a seamless service experience.
  • Collect and process payments, following dealership guidelines with precision.
  • Follow up with guests, request feedback, and discuss surveys within 24 hours. Your attention to detail ensures continuous improvement.

Benefits

  • Consistent Hours – No evenings, no guessing. Just a reliable Monday to Friday schedule with a rotating Saturday shift
  • Real Time Off – Paid time off and vacation
  • Top-Tier Benefits – Health and dental for you and your family
  • Career Growth – We don't just offer jobs; we build lifelong careers. We have a known Promote from Within culture, climb the ladder!
  • Learning & Development – Ongoing training, certifications, and access to Go Auto U
  • 401K
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