Service Concierge (Sunrise Ford of North Hollywood)

Go Auto • Los Angeles, CA

4d • $18

About The Position

Service Concierge - Sunrise Ford Of North Hollywood
Are you a people-person with a knack for organization and a passion for providing exceptional customer service? Look no further – Go Auto is on the hunt for a dynamic individual to join our team as a Service Concierge !

Requirements

• Previous front desk/receptionist experience required; dealership experience preferred
• Professional phone etiquette with the ability to handle high-volume incoming calls
• Strong multitasking skills in a fast-paced environment
• Self-starter with the ability to work independently and take initiative
• Experience supporting sales and service departments
• Excellent communication and customer service skills
• Strong organizational skills and attention to detail
• Proficient in basic computer systems and office equipment

Responsibilities

• Efficiently schedule appointments, confirmations, and updates with a touch of knowledge and flair.
• Make every service visit a unique and extraordinary experience for our guests. Your friendly and courteous greeting sets the tone!
• Check for outstanding recalls, advise on manufacturer warranty coverage, and offer alternate transportation options.
• Answer calls and emails promptly and professionally, ensuring our guests feel valued and heard.
• Review and coordinate appointments with the parts department, making sure everything is in place for a seamless service experience.
• Collect and process payments, following dealership guidelines with precision.
• Follow up with guests, request feedback, and discuss surveys within 24 hours. Your attention to detail ensures continuous improvement.

Benefits

• Real Time Off – Paid time off and vacation
• Top-Tier Benefits – Health and dental for you and your family
• Career Growth – We don't just offer jobs; we build lifelong careers. We have a known Promote from Within culture, climb the ladder!
• Learning & Development – Ongoing training, certifications, and access to Go Auto U
• 401K

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed