Appointment Center Manager
About The Position
Join Frontier Foundation & Crawl Space Repair as the Appointment Center Manager and play a key role in the future of our team. You’ll lead, manage, and hold accountable a high-quality team of customer care representatives as you work with them to blaze your path toward a best-in-class customer care department. This is more than just a Customer Care Manager role though. It’s a chance to shape the future of a company that is redefining the industry. It’s a chance to provide employees - and the customers they serve - with WOW service. Can you imagine a world where employees go to work every day feeling valued and excited about their jobs, knowing they are making an impact on this world? We can. Join our team, and you can too.
Requirements
- 2+ year of call center or customer service management experience
- Strong verbal and written communication skills
- Strong computer skills and the ability to quickly learn new software
- Ability to work in an office environment and occasionally push or pull up to 10lbs
Responsibilities
- Oversee pending leads, sales and service appointment scheduling of new and existing customers
- Ensure customers have a remarkable experience
- Foster a positive work environment by monitoring and promoting team engagement and satisfaction
Benefits
- A supportive culture built on trust, respect, and a sense of fun
- The right tools and comprehensive training to help you succeed
- Solid pay and great benefits
- Real chances to grow your career
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
