Contact Center Rep - Appointment Setting
About The Position
We are King Quality Roofing & Siding, serving the Long Island and Westchester markets with premium exterior home solutions. With elite GAF credentials and decades of dedicated service, we deliver roofing, siding, and window installations backed by industry-leading warranties and consistent quality. We offer a team-oriented environment with opportunities for career growth, and as we continue to expand, we seek reliable, safety-focused team members to support our operations! Join our team and build your career with a company known for its integrity, standards of excellence, and genuine community focus. We’re looking for a driven and dependable Contact Center Representative to join our growing contact center team. This role is primarily inbound, responding to calls, chats, and emails from customers who have already expressed interest through our marketing channels—but it also includes a significant outbound component focused on follow-up, confirmations, and appointment setting. This is not just a customer service role. While service and professionalism are critical, success in this role is measured by your ability to convert conversations into high-quality appointments. If you enjoy fast-paced call environments and are motivated by performance metrics and incentives, this role offers strong earning potential and growth opportunities.
Requirements
- Prior experience in a call center, customer service, inside sales, or appointment-setting role
- Strong phone presence with the ability to influence, persuade, and guide conversations
- Comfort handling high call volumes while maintaining accuracy and professionalism
- Ability to balance service mindset with performance-driven goals
- Coachable, accountable, and motivated by metrics and incentives
- Experience using CRM and phone systems (or willingness to learn quickly)
- Reliable, team-oriented, and comfortable working on-site
Responsibilities
- Handle a high volume of inbound and outbound calls, as well as chats and emails from warm leads
- Convert inbound inquiries into scheduled appointments for roofing and other home services
- Conduct proactive outbound dialing to follow up with leads, confirm appointments, and maximize conversion
- Build rapport quickly with homeowners and clearly explain next steps and expectations
- Ensure appointments are set with all decision-makers whenever possible
- Maintain accurate, timely documentation in CRM (ServiceTitan) and phone system (Five9)
- Meet or exceed individual performance metrics related to appointment setting, productivity, and confirmations
- Collaborate closely with teammates and team leads in a structured, on-site call center environment
- Participate in ongoing coaching and training as you ramp up in the role
- Learn the business, systems, scripts, and gain confidence handling calls
- Independently set quality appointments across service lines with reduced supervision
Benefits
- Health, Dental, and Vision Insurance
- 401(k) with company match
- Company sponsored Life and AD&D coverage
- Paid Time Off
- Opportunities for growth and on-the-job training
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
