Applications Systems Specialist

Community Health Systems Professional Services Corporation•Franklin, TN

About The Position

CHSPSC, LLC seeks an IT Clinical Application Services Management (CASM) Specialist to assist in the facilitation of application services management processes pertaining to analyzing value, evaluating risk, prioritizing projects and onboarding new technology requests to ensure alignment with organizational strategies regarding regulatory and data exchange.

Requirements

Bachelor’s degree in Clinical Informatics, Health Science, Information Systems, Computer Science or a related discipline, or 4 years of relevant experience
Results oriented mentality to drive accurate deliverables with appropriate time to market while taking responsibility for the outcomes
Customer focused to align services with customer needs
Creativity in developing and executing innovative strategies to meet unique customer needs
Excellent verbal and written communication, presentation and customer service skills
Ability to handle pressure to meet business requirement demands and deadlines
Expertise in analyzing and presenting large volumes of data to senior leadership
Critical thinking in developing proposals with sound analysis and achievable outcomes
Ability to prioritize tasks and quickly adjust in a rapidly changing environment
Exceptional analytic problem solving skills
Ability to work independently and in a team environment
Organizational awareness and the ability to understand relationships to get things accomplished more effectively

Nice To Haves

Experience with APM, CMDB and CSDM components within the ServiceNow platform
Application product ownership experience
Strong relationship management experience
Project management experience/certification
4 or more years in an application portfolio/services management role

Responsibilities

Strategic vision and execution for Health Information Exchange
Strategic partnerships with inter-operability efforts
Strategic partnership with business partnerships and clinical informatics regarding regulatory efforts
Strategic analysis of the enterprise application portfolio including lifecycle management, application rationalization, consolidation and standardization to achieve the department objectives of the organization including reducing variation of redundant or unused applications
Assist in the definition, implementation and support of portfolio management standards, policies and processes
Facilitate data driven decisions pertaining to IT project investments
Define the structure, attributes, taxonomies and nomenclature of service line elements and categories within the repository toolset (ServiceNow) to ensure completeness and accuracy of the list of enterprise IT business applications
Collaborate with business partners, technology leaders and department directors to identify and promote adoption of enterprise standards and rationalization of application systems to achieve economic and patient experience improvement goals
Document current state and contribute to the direction of the application lifecycle management (LCM) roadmap to reduce costs, mitigate risks, and drive growth and revenue
Provide expertise on decisions and priorities regarding the overall enterprise application portfolio
Track application and vendor trends and maintain knowledge of new technologies to support the organization’s current and future needs
Maintain an awareness of industry standard best practices and apply relevant methodologies for process improvement
Serve as a portfolio point of contact for the business leadership of the service line
Perform application rationalization feasibility analysis and proposals for management and business partners which support the organization's clinical and economic objectives
Review and define applications’ advantages, risks, costs, benefits and impact on the enterprise business process and goals
Develop and maintain productive relationships of trust both within and outside CHS and embrace the authoritative role in respect to maintaining enterprise standards and align others to the strategic direction
Collaborate with Audit teams to respond to and mitigate audit findings and manage audit controls related to application systems and LCM
Function as an escalation point for junior staff and set the example in work ethic and critical thinking skills
Educate peers and business partners on department methodologies and drive adoption of standard process
Identify and evaluate portfolio risks and recommend mitigation plans
Assist with business impact analysis and application criticality assessments
Partner with key business and delivery stakeholders to conduct application and service line reviews including scope, metrics, expenses and net promoter scores to determine the disposition of existing and proposed solutions
Communicate timely and accurate status to appropriate levels and stakeholders including the development and delivery of status reports and presentations