Applications Specialist II (Information Technology)

City of Arlington•Oklahoma City, OK

1d•$75,711 - $94,639

About The Position

Under general direction from the Program Supervisor, provide services and support relative to the various departmental and enterprise-wide application software systems in use by the City; proactively identify and pursue opportunities to improve the value of the supported application systems through improved processes, training, security, and reporting.

Requirements

Knowledge of computer hardware, software, and the use of systems.
Knowledge of programming procedures and techniques
Knowledge of computer languages and networks.
Ability to communicate effectively with non-technical clients/customers, the public, and other City employees by oral and written means.
Ability to recognize or identify the existence of problems and find solutions for same.
Ability to operate a variety of office equipment including, but not limited to PC, fax machine, typewriter, calculator, and copier.
Ability to perform a variety of physical skills including, but not limited to filing, holding, lifting, seeing, sitting, sorting, typing, and writing.
Ability to receive detailed information through oral communication and make fine discriminations in sound.
Bachelor's Degree in Computer Science, Management, Business, Mathematics or related field.
Minimum three (3) years of experience in the management and administration of one or more application software systems.
Or an equivalent combination of education and experience.

Nice To Haves

Knowledge of Software Development Lifecycle and change management practices.
Knowledge of enterprise SaaS application administration principles.
Knowledge of system security models, role-based access, and data privacy concepts.
Skill in administering and configuring enterprise applications to meet business requirements.
Skill in building standard and ad hoc reports and dashboards.
Skill in troubleshooting application issues and performing root-cause analysis.
Ability to analyze business requirements and translate them into system configurations.
Ability to manage multiple tasks and competing priorities.
Experience in configuration and administration of Enterprise Software applications.
Experience administering, supporting, and configuring Salesforce or Workday.
Experience in municipal government.
Experience implementing enterprise SaaS applications.

Responsibilities

Serve as the primary IT systems advisor on one or more application systems
Provide functional assistance to departmental customers regarding the use of application systems
Participate in regular communication and consultation with application vendors to ensure the software is up-to-date with the latest available patches and updates, and coordinates the selection, testing, and implementation of all relevant application software patches, updates, hot fixes, etc.
Troubleshoot reported functionality issues, and develop plans and procedures for remediation of such issues.
Provide regular analytical and technical assistance relative to the identification, development, implementation, and maintenance of application software solutions for customer departmental business needs.
Regularly consult with departmental customers on the development, maintenance, and use of application test plans and procedures
Assist with the development, maintenance, and regular use of training materials associated with one or more application systems
Identify weaknesses in customer understanding of supplied training materials and assist in the development of additional training courses and/or clips to mitigate the identified weaknesses.
Regularly develop and distribute communication materials relevant to the supported application systems; such materials would include, but not be limited to FAQs, application "tips and tricks", upcoming software version/patch management information, etc.
Coordinate and assist with the development, testing, and implementation of new custom production and/or ad hoc application system reports
Assist with customer training and support for new and existing custom ad hoc reports
Understand a customer’s reporting convert them to technical specifications for the development of custom reports.
Fully analyze and document existing business processes
Identify and document proposed business process improvements.
Serve as back-up support for other applications and staff.
On a nontypical basis, may perform other additional duties not listed in this description that are in alignment with the scope of essential job functions.