Applications Operations Controller

LaunchTech•Colorado Springs, CO

7d•Onsite

About The Position

LaunchTech is seeking an Applications Operations Controller to provide real-time operational control and service assurance for enterprise applications supporting Department of Defense missions. This role supports the Missile Defense Agency (MDA) on the Integrated Research and Development for Enterprise Solutions (IRES) contract and plays a critical role in monitoring application health, leading incident response, enforcing change and release controls, and driving continuous improvement across classified and unclassified environments.

Requirements

Must have 14, or more, years of general (full-time) work experience
May be reduced with completion of advanced education
Must have 7, or more, years of experience in enterprise application operations, NOC/SOC/SRE, or mission operations
Must have 1, or more, years of experience working in a management or leadership role
Must have a strong understanding of incident, problem, and change management (ITIL 4)
Must have working knowledge of enterprise application stacks, microservices, containers, and dependency mapping
Must be familiar with observability/APM and SIEM concepts
Must have excellent written and verbal communication skills
Must have a current DoD 8570/8140 IAT Level II compliant certification (e.g., Security+)
Must have an active Secret Security Clearance

Nice To Haves

Have an active Top Secret Security Clearance with SCI eligibility
Have a Bachelor’s degree (or higher) in Computer Science or Information Technology
Have experience supporting the Missile Defense Agency or other DoD environments
Be familiar with DevOps or application lifecycle management practices

Responsibilities

Maintain situational awareness of enterprise application, middleware, and database health
Triage, contain, and restore service during incidents using documented runbooks and playbooks
Coordinate incident response activities with application development, database, platform, network, and cyber teams
Perform impact assessments, execute workarounds, manage communications, and support post-incident reviews
Operate dashboards, alerts, and synthetic monitoring solutions
Tune alert thresholds to balance noise reduction and SLA protection
Ensure logs, metrics, and traces are collected and correlated using observability and SIEM tools
Validate monitoring readiness prior to production releases
Enforce CAB/CCB decisions, maintenance windows, freeze periods, and back-out plans
Validate prerelease approvals, rollback testing, and post-change system health
Maintain accurate CMDB records, configuration items, and application dependency maps
Lead root cause analysis efforts for recurring incidents and service degradations
Track availability metrics, MTTR, MTBF, and capacity trends
Recommend resiliency improvements and verify corrective actions are effective
Measure and report SLA and SLO performance metrics
Produce daily, weekly, and monthly executive operational reports
Maintain stakeholder communications throughout incident and maintenance lifecycles
Operate in accordance with RMF and DISA STIG requirements
Support vulnerability remediation, evidence collection, and ATO/cATO sustainment
Coordinate with Cyber teams on detections, containment actions, and after-action improvements
Develop and maintain runbooks, troubleshooting guides, and operational documentation
Support readiness reviews, go-live checklists, and lessons learned
Coach junior controllers and support cross-training efforts