Applications Analyst - II or Senior

Southwest Power Pool•Little Rock, AR

33d•$76,000 - $109,450•Hybrid

About The Position

Southwest Power Pool (SPP) is about more than power. We're about the power of relationships. Our employees have the opportunity to work together to ensure electricity is delivered reliably and affordably to the millions of people living in our service territory. We have been voted one of Arkansas' Best Places to work by Arkansas Business and we are looking for a member of our team who is passionate about our mission to keep the lights on! We have a core ideology here at SPP that we stand by: Do the right thing, for the right reason, in the right way. We believe in supporting our employees through a fantastic benefits package: Competitive and transparent pay with bonus opportunities Excellent insurance package including three great medical plans to choose from, employer-paid short-term disability, long-term disability, and life insurance Relocation bonus (if applicable) Hybrid working environment for positions that are eligible Fantastic contributions to your retirement through a 401(k) savings plan with employer-match benefits and a pension (defined benefit plan) fully funded by SPP PLEASE NOTE: SPP is not able to sponsor employment visas or student-work authorizations (STEM OPT) for this position. Please ensure you are eligible to work in the U.S. without sponsorship prior to applying. COMPENSATION INFORMATION The salary range(s) represents our good faith estimate for the role at this time. While we strive to provide competitive and transparent compensation, there may be circumstances where an offer is above or outside of the listed range. We are open to discussing salary expectations with qualified candidates considering factors such as the candidate's qualifications, skills, competencies, experience and geographic location will all be considered during the hiring process. Senior Applications Analyst | Pay Range: $85,800.00 - $109,450.00 Applications Analyst II | Pay Range: $76,000.00 - $96,900.00 Join our IT Financial Applications team as an Applications Analyst! We're looking for an Applications Analyst to support and enhance the vendor and custom software solutions that power SPP's financial operations. These critical applications enable member participation in transmission congestion rights auctions, track collateral and credit requirements, support network upgrade cost recovery, and ensure regulatory rates and tariff requirements are accurately applied. In this role, you'll support and maintain the applications and databases that drive daily operations at Southwest Power Pool—many of which have substantial financial impact and help protect against loss of life and property. Ensuring these systems function accurately and reliably is essential to SPP and our members. As an Applications Analyst, you will help ensure the stability and performance of assigned systems, working closely with IT teams to minimize downtime and apply IT standards. Senior Analysts collaborate with Developers and Architects to assess system architecture and recommend upgrades, process improvements, and design changes that strengthen security, stability, and overall performance. You will also serve as a key liaison between SPP departments, IT, and external vendors to ensure applications continue to meet organizational and end-user needs. This role requires strong judgment, the ability to work independently, and solid prioritization skills to support project planning and issue resolution.

Requirements

Bachelor's degree in Computer Science or Information Technology-related field or equivalent experience
Senior Applications Analyst: Six (6) years of applicable Information Technology application administration and support experience; or an equivalent combination of education and work experience or a combination of technical experience and leadership experience
Applications Analyst II: Three (3) years' experience of Information Technology Development/Support experience
Strong working knowledge of Microsoft Windows and Unix/Linux operating systems.
Proficiency in SQL and relational databases (Oracle, SQL Server).
Experience with ETL tools, particularly Informatica.
Skilled in scripting languages such as Python and shell scripting.
Proficient in application support and database management concepts.
Advanced troubleshooting and analytical abilities, including: Deciphering error and event logs Conducting root-cause analysis Supporting complex, integrated systems
Solid understanding of the Software Development Life Cycle (SDLC) and project life cycle methodologies.
Effective problem-solving, organizational, written, and verbal communication skills.
Strong customer service orientation and ability to collaborate across teams.
Ability to interpret and analyze data for system and process improvements.
Understanding of and compliance with SPP policies and procedures.
Strong working knowledge of Microsoft Windows and Unix/Linux operating systems.
Proficiency in SQL and relational databases (Oracle, SQL Server).
Experience with ETL tools, particularly Informatica.
Skilled in scripting languages such as Python and shell scripting.
Proficient in application support and database management concepts.
Deciphering error and event logs Conducting root-cause analysis Supporting complex, integrated systems
Conducting root-cause analysis Supporting complex, integrated systems
Solid understanding of the Software Development Life Cycle (SDLC) and project life cycle methodologies.
Effective problem-solving, organizational, written, and verbal communication skills.
Strong customer service orientation and ability to collaborate across teams.
Ability to interpret and analyze data for system and process improvements.
Understanding of and compliance with SPP policies and procedures.

Nice To Haves

Two (2) or more years applicable utility industry experience
Experience with Splunk for monitoring and log analysis.
Familiarity with REST APIs and tools such as Postman.
Knowledge of authentication methods, certificates, and related security concepts.
Experience working with Netezza or similar data warehouse platforms.
Basic understanding of SPP's core business model
Experience with Splunk for monitoring and log analysis.
Familiarity with REST APIs and tools such as Postman.
Knowledge of authentication methods, certificates, and related security concepts.
Experience working with Netezza or similar data warehouse platforms.

Responsibilities

Demonstrate expert-level knowledge in assigned applications, interfaces, and technical areas.
Install, configure, maintain, and support application systems.
Monitor and troubleshoot system issues to ensure performance meets requirements.
Respond promptly to customer-reported inquiries and issues.
Participate in a 24/7/365 on-call rotation.
Multi-task, problem-solve, and support complex, highly integrated systems.
Maintain deep understanding of assigned systems and working knowledge of related systems within the team.
Contribute to all phases of the SDLC, including requirements, design, testing, environment support, and release deployment.
Develop and maintain technical system documentation.
Recommend and implement system and process improvements.
Continue developing technical skills aligned with your focus area.
Complete tasks and special projects as assigned.
Train colleagues in your areas of expertise.
Ensure compliance with corporate and departmental policies, including SOC1 and FERC CIP audit controls.

Benefits

Competitive and transparent pay with bonus opportunities
Excellent insurance package including three great medical plans to choose from, employer-paid short-term disability, long-term disability, and life insurance
Relocation bonus (if applicable)
Hybrid working environment for positions that are eligible
Fantastic contributions to your retirement through a 401(k) savings plan with employer-match benefits and a pension (defined benefit plan) fully funded by SPP

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