Applications Analyst

Spero Health, INC. • Brentwood, TN

5d

About The Position

Spero Health is seeking an Applications Analyst to join our awesome team in Brentwood, TN! This position is for an Applications Analyst who supports the mission of “Saving Lives, Instilling Hope and Restoring Relationships” in an integrated team with patients receiving counseling, case management, and medically assisted treatment. Spero Health believes better outcomes are achieved when you treat the whole person, through integrated care. If you are looking for a career where you can make a difference in someone's life, Spero Health is the right place for you!

Requirements

• Bachelor’s degree required
• 3+ years of related experience may be substituted for education requirements
• 2+ year(s) in a technical or application Support role
• Previous work experience in IT or healthcare strongly preferred
• Excellent troubleshooting capabilities and enthusiastic problem solver
• Attention to detail including precise and effective communications
• Strong investigative and diagnostic skills
• Ability to cross-train and support other IT functions as needed
• Approachable, open, and consultative
• Proficient on MS Office applications (Excel, Word, Outlook, SharePoint, OneNote)

Nice To Haves

• Previous work experience in IT or healthcare strongly preferred

Responsibilities

• Provide advanced technical and clinical applications support to peers and teammates
• Perform robust troubleshooting of issues related to supported applications
• Resolve HelpDesk tickets according to priority and service level objectives (SLOs)
• Triage inbound calls, voicemails, emails, and HelpDesk tickets
• Prepare and maintain reference materials for common issues and teammate FAQs
• Develop training materials for new applications, features, and workflows
• Continuously evaluate existing IT standard operating procedures, propose changes and make recommendations aligned with evolving department objectives
• Effectively communicate issues to both technical and non-technical audiences
• Engage with vendors for technical discussions and escalations
• Coordinate with other Support departments on issues spanning multiple stakeholders (e.g., Credentialing, Revenue Operations, Clinical Services, etc)
• Collaborate with other teams on interdepartmental initiatives
• Apply basic project management skills towards Department special projects
• Onboard, train, and support Associate Applications Analysts (entry-level)

Benefits

• Medical, Dental, and Health Savings Account
• Vision, Life and Disability insurance (100% Company Paid)
• Generous PTO and paid holidays
• 401(k) retirement program with company match
• Wellness Programs (Fitness Reimbursement & Smoking Cessation)
• Employee Assistance Program (EAP)
• Discounts via Tickets at Work
• Opportunities for growth - we encourage our teammates to consider new growth opportunities with us

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 251-500 employees