Applications Analyst - Senior or Lead

Southwest Power Pool • Little Rock, AR

4h • Hybrid

About The Position

Southwest Power Pool (SPP) is about more than power. We’re about the power of relationships. Our employees have the opportunity to work together to ensure electricity is delivered reliably and affordably to the millions of people living in our service territory. We have been voted one of Arkansas’ Best Places to work by Arkansas Business and we are looking for a member of our team who is passionate about our mission to keep the lights on! We have a core ideology here at SPP that we stand by: Do the right thing, for the right reason, in the right way. We believe in supporting our employees through a fantastic benefits package: Competitive pay with bonus opportunities Excellent insurance package including three great medical plans to choose from, employer-paid short term disability, long term disability, and life insurance Relocation assistance Flexible working environment for positions that are eligible where employees have the flexibility to work from home and come in where collaborative in person work is needed. Fantastic contributions to your retirement through a 401(k) savings plan with employer-match benefits and a defined benefit plan fully funded by SPP COMPENSATION INFORMATION The salary range(s) represents our good faith estimate for the role at this time. While we strive to provide competitive and transparent compensation, there may be circumstances where an offer is above or outside of the listed range. We are open to discussing salary expectations with qualified candidates considering factors such as the candidate's qualifications, skills, competencies, experience and geographic location will all be considered during the hiring process. Lead Applications Analyst| Pay Range: $109,500.00 - $142,250.00 Senior Applications Analyst| Pay Range: $85,800.00 - $109,450.00 Join our dynamic IT Markets Team at SPP! Are you ready to make an impact in the world of energy and technology? The IT Markets team at Southwest Power Pool plays a critical role in keeping the bulk electric grid and wholesale power markets running smoothly across our footprint. We’re looking for a skilled Applications Analyst to join our team and help optimize the performance and efficiency of our mission-critical systems. As a key member of the IT Markets team, you’ll collaborate with experts across IT, support real-time Market Operating Systems, and participate in a 24/7 on-call rotation. Your work will directly support operations that have significant economic impact and ensure the safety and reliability of the grid—making every day both challenging and rewarding.

Requirements

• Bachelor’s degree in Computer Science or Information Technology-related field or equivalent experience
• Lead: Ten (10) years of applicable experience in Information Technology Development and/or Support related roles or a combination of technical experience and leadership experience
• Senior: Six (6) years of applicable Information Technology application administration and support experience; or an equivalent combination of education and work experience or a combination of technical experience and leadership experience
• Expert working knowledge of Microsoft Windows, UNIX or Linux operating systems, application development and support, and database management systems
• Expert troubleshooting, problem solving, and analytical skills
• Expert written and oral communication skills
• Expert working knowledge of SDLC and project life cycle methods and practices
• Excellent customer service and organizational skills
• Understanding of and compliance with SPP Policies and Procedures
• Expertise in scripting, SQL, deciphering error and event logs, data analysis.

Nice To Haves

• Five (5) or more years applicable utility industry experience
• Comprehensive understanding of SPP’s core business model

Responsibilities

• Provide enterprise-level expertise across assigned applications and technical areas.
• Lead the installation, configuration, maintenance, and support of critical application systems.
• Monitor, troubleshoot, and resolve system issues to ensure optimal performance.
• Respond to customer-reported issues promptly and effectively.
• Participate in a 24/7/365 on-call rotation.
• Navigate complex, highly integrated systems with strong problem-solving skills.
• Understand the business and technical requirements of your applications and how they interact with other systems.
• Engage in all phases of SDLC and project lifecycles, including requirements gathering, design, testing, release deployment, and implementation coordination.
• Create and maintain thorough technical documentation.

Benefits

• Competitive pay with bonus opportunities
• Excellent insurance package including three great medical plans to choose from, employer-paid short term disability, long term disability, and life insurance
• Relocation assistance
• Flexible working environment for positions that are eligible where employees have the flexibility to work from home and come in where collaborative in person work is needed.
• Fantastic contributions to your retirement through a 401(k) savings plan with employer-match benefits and a defined benefit plan fully funded by SPP

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level