Senior Analyst, Applications

NeighborHealth•Boston, MA

About The Position

Thank you for your interest in a career at NeighborHealth, formerly East Boston Neighborhood Health Center! As one of the largest community health centers in the country, NeighborHealth is proud to serve the greater Boston area with a strong commitment to the health and well-being of our patients and communities. Whether you're a nurse or physician providing direct care, a manager leading dedicated teams, or part of the essential support staff who keep our operations running smoothly — every role at NeighborHealth is vital. Together, we’re advancing medicine and delivering the best care experience for our patients and community! Interested in this position? Apply online and create a personal candidate account! Current Employees of NeighborHealth- Please use our internal careers portal to apply for positions. To learn more about working at NeighborHealth and our benefits, please visit out our Careers Page. Position Summary: The Epic Senior Application Analyst directs in the analysis of end-user requirements, procedures and problems needed to automate work processes or to improve existing applications. The Senior Application Analyst assists in the evaluation, development and implementation of new computer systems and projects for the health center. The Senior Application Analyst also acts as a liaison between identified end-user departments and software vendors to resolve problems related to assigned applications. Manages assigned projects independently • Identifies and develops project team • Coordinates and prepares regular project meetings • Collects and analyzes information from project team, vendors and end users • Evaluates and resolves workflow issues • Evaluates and resolves system issues • Evaluates departmental and health center policy issues • Communicates to all stakeholders the status of the assigned projects • Works with vendors to meet agreed upon timelines • Manages reporting requirements essential for the project • Works with other project leaders to maintain work balance within the department and the health center Supports on-going systems • Maintains on-going working relationship with the appropriate vendor contact for the assigned system(s) • Prioritizes problems and communicate same to vendors and to Director of Applications • Participates in the Help Desk • Maintains designated master files/logs and documents changes to same • Prepares and updates training materials for designated systems as needed • Acts as a back-up to primary trainer, if appropriate, for the analyst’s designated system(s) Assists in the implementation of system enhancements and upgrades • Participates in vendor training or internal training on assigned system or enhancements • Designs testing plans for enhancements and upgrades and any required system building • Implements Test plans for system enhancements and upgrades • Communicates effectively with end users and vendors on the status of the software being tested. Includes documentation of bugs and requested enhancements and tracking of same • Assists in the development of any needed training to support the new enhancement or upgrade. Includes but is not limited to development of course outline, objectives, and class materials in conjunction with the Training Department and participation in the actual training • Coordinates, as needed, upgrades or installation of new software and/or hardware with vendors, Technical Support, Help Desk, and end-user departments • Provides end-user support as appropriate for the application and coordinates with the Help Desk to provide on-going support. Includes provision of documentation and training appropriate to the Help desk function. Note that this will include some weekend/off shift work hours depending upon the application Coordination of report needs for assigned areas • Documents report requests appropriately • Develops, writes, and verifies reports as assigned and documents them for end-users

Requirements

Excellent verbal and written communication skills
Excellent Customer service skills
Computer literacy skills as well as the ability and desire to learn new applications quickly
Ability to analyze business problems
Knowledge of process re-design, re-engineering
Domain knowledge in a clinical or healthcare business area
Self directed learner
Proven organizational skills
Ability to think broadly and to manage details
At least five (5) in Healthcare IT support
Bachelor Degree in computer science, health science, or business
Project Management Certifications
Epic Resolute Professional Billing – Required

Nice To Haves

Masters Degree and/or Management experience preferred
Epic Tapestry – Preferred

Responsibilities

Manages assigned projects independently
Identifies and develops project team
Coordinates and prepares regular project meetings
Collects and analyzes information from project team, vendors and end users
Evaluates and resolves workflow issues
Evaluates and resolves system issues
Evaluates departmental and health center policy issues
Communicates to all stakeholders the status of the assigned projects
Works with vendors to meet agreed upon timelines
Manages reporting requirements essential for the project
Works with other project leaders to maintain work balance within the department and the health center
Maintains on-going working relationship with the appropriate vendor contact for the assigned system(s)
Prioritizes problems and communicate same to vendors and to Director of Applications
Participates in the Help Desk
Maintains designated master files/logs and documents changes to same
Prepares and updates training materials for designated systems as needed
Acts as a back-up to primary trainer, if appropriate, for the analyst’s designated system(s)
Participates in vendor training or internal training on assigned system or enhancements
Designs testing plans for enhancements and upgrades and any required system building
Implements Test plans for system enhancements and upgrades
Communicates effectively with end users and vendors on the status of the software being tested. Includes documentation of bugs and requested enhancements and tracking of same
Assists in the development of any needed training to support the new enhancement or upgrade. Includes but is not limited to development of course outline, objectives, and class materials in conjunction with the Training Department and participation in the actual training
Coordinates, as needed, upgrades or installation of new software and/or hardware with vendors, Technical Support, Help Desk, and end-user departments
Provides end-user support as appropriate for the application and coordinates with the Help Desk to provide on-going support. Includes provision of documentation and training appropriate to the Help desk function. Note that this will include some weekend/off shift work hours depending upon the application
Documents report requests appropriately
Develops, writes, and verifies reports as assigned and documents them for end-users