Owns tasks to completion once accepted. i.e. ball is always in my court. Executes tasks with a commitment to customer happiness and goals in mind; follow up happens. Demonstrates commitment to do what is required to care for customers, patients and peers. Collaborates with others effectively and contributes to positive morale and teamwork using cultural sensitivity; Builds strong, positive professional relationships with customers and coworkers. Manage complex relationships between our changes and downstream systems and workflows; Seeks out opportunities to expand depth of knowledge / understanding of systems supported (technical knowledge) and business processes (i.e SOPs). Escalates issues appropriately with I intend to phrasing. Provides solutions, not problems.; Contributes to improving SOPs for issue, change and access management. Focuses on reliability as a way to improve patients and care givers lives by limiting negative impacts. Communicates effectively, sharing ideas in positive ways that build consensus. Able to articulate and support organizational and departmental goals (supports hard decisions); Maintains a detailed understanding of clinical / business operations and workflows.
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Job Type
Full-time
Career Level
Mid Level