Applications Analyst II

Nevada System of Higher Education•Arlington Heights, IL

3d•$38 - $59•Hybrid

About The Position

Under general supervision, facilitate the use of technology by the end-user and ensures systems are performing at more efficient levels. Designs and documents application changes and new features or defects in application area assigned. Reviews and responds to customer requests and participates in customer meetings. Occasionally leads customer meetings. Contributes to application and workflow process improvements. Solves complex problems. Takes a new perspective using existing solutions. Analyzes possible solutions using standard procedures. Builds knowledge of the organization, processes and customers. Maintain all assigned applications and version levels. May provide application support to other teams. Develops and executes test plans according to standards. Completes necessary internal reporting and reports status to management. Completes any other applicable requests from management. Ability to work a varied schedule, on-call hours, and hours as required during crisis situations Develops and executes application projects and project plans according to standards. Adheres to all department standard operating procedures and customer service principles Performs other duties as assigned

Requirements

Associate degree with 1 year previous experience in IT or relevant user experience OR Minimum of three (3) years of relevant IT experience or relevant user experience
Minimum of three (3) years of relevant IT experience or relevant user experience
Able to communicate and translate complex technical terms into understandable simple terms for all customer groups
Must be able to work independently and in a team setting, possess good verbal, written & customer service skills
Advanced knowledge of procedures, utilities, and operating systems
Uses logic and methods to problem solve
Utilizes effective analytical and troubleshooting skills with minimum to moderate assistance

Nice To Haves

Epic experience or certification in ROI, DT, Identity and/or Coding

Responsibilities

facilitate the use of technology by the end-user
ensures systems are performing at more efficient levels
Designs and documents application changes and new features or defects in application area assigned
Reviews and responds to customer requests and participates in customer meetings
Occasionally leads customer meetings
Contributes to application and workflow process improvements
Solves complex problems
Takes a new perspective using existing solutions
Analyzes possible solutions using standard procedures
Builds knowledge of the organization, processes and customers
Maintain all assigned applications and version levels
May provide application support to other teams
Develops and executes test plans according to standards
Completes necessary internal reporting and reports status to management
Completes any other applicable requests from management
Ability to work a varied schedule, on-call hours, and hours as required during crisis situations
Develops and executes application projects and project plans according to standards
Adheres to all department standard operating procedures and customer service principles
Performs other duties as assigned