Application Systems Analyst II

Metropolitan Community College (Kansas City)•Omaha, NE

4d•$68,284

About The Position

The Application Systems Analyst (ASA) II consults with management and other technical partners to help research, design, develop, and implement software to fit clients' needs. This position must provide accurate, quality analyses of new program applications, as well as conduct testing, identify potential problems, and solve them in an efficient manner. The ASA II will also target areas for modification in existing programs that drive automation and efficiencies, and subsequently develop these modifications. This position demonstrates a more advanced level of technical proficiency overall and utilize these skills to lead smaller as well as mid-sized initiatives.

Requirements

Ability to learn new technologies and stay current with technical developments.
Ability to determine hardware and software needs and to make recommendations based upon those needs.
Provides input for possible efficiencies to environment operations, maintenance, or processes (e.g., automation of manual tasks/processes, data fixes, and cleanup of obsolete data/files).
Ability to troubleshoot hardware and software problems and to perform complex computer support activities.
Ability to understand and develop APIs as needed for a variety of applications.
Ability to research, solve routine problems, and write as well as maintain accurate records.
Ability to work well with minimal supervision in a team-oriented environment.
Problem-solving skills.
Knowledge of College policies and procedures.
Ability to make decisions based on the policies of the College through communications with the customer and all levels of support needed to accomplish what is needed in an educational environment.
Ability to communicate clearly to translate technical jargon between users with different technical levels.
Demonstrates the ability to work independently to accomplish tasks.
Demonstrates an understanding of client/server architecture and remote desktop/administration.
Reviews logs and monitor alerts to prevent outages or disruptions to customers' work flow.
Demonstrates knowledge of additional technical support tools, such as ticket/incident tracking (e.g., Remedy, Jira, etc.).
Demonstrates knowledge of revision control systems (e.g., SCM, SVM, etc.).
Demonstrated excellent customer service and communication skills.
Ability to maintain professionalism, patience, and understanding in stressful situations.
Ability to read, understand, and interpret various technical reference manuals relating to software and computer equipment.
Ability to communicate orally and in written form, in person, presentation, on the telephone, and through email.
Ability to manage and prioritize multiple tasks as well as pay close attention to details.
Planning and organizational skills.
Ability to maintain confidentiality.
Ability to effectively work and interact with various cultures and ethnicities.
Five (5) years of programming/development and/or server/hardware experience.
Two (2) years of working with an ERP/CRM technology.
Equivalent combination of education and/or work experience considered.
Ability to travel between campuses for meetings or position responsibilities.
Must pass background check.

Nice To Haves

Associate’s Degree in Computer Science, Software Development, Management of Information Systems, Information Technology, or a related field.
Agile certification.
Lean/Six Sigma Certification.
Experience in Higher Education a plus.
Experience with C#, JavaScript, VB.NET, Visual Studio, ASP.NET, Basic, Unibasic, and/or Uniquery.
Experience with MS365 technology including My SQL, MicroSoft Dynamics CRM, O365, SharePoint, Power Apps, Power Automate, Power BI, etc.
Experience with ITIL, project management, and/or database management practices.
Knowledge of the various phases of testing preferred.
Knowledge of the Canvas LMS preferred.

Responsibilities

Designs, develops, documents, analyzes, creates, tests and modifies computer systems, programs and integrations.
Leads small scale technical design and development initiatives, documenting all functionality and associated requirements along with aiding in implementation.
Applies system-analyst techniques and procedures, including consulting with users to determine hardware, software or systems functional specifications.
Installs, configures, sets permissions and manages licenses.
Addresses complicated programming issues escalated by Application Systems Analyst I and/or leadership.
Develops and maintains applications and databases by evaluating client needs; analyzing requirements; developing software systems.
Arranges project requirements in programming sequence by analyzing requirements; prepares work flow charts and diagrams using knowledge of computer capabilities, subject matter, programming language, and logic.
Incorporates more advanced programming techniques by encoding project requirements in computer language; entering coded information into the computer.
Analyzes user information system needs, proactively addressing potential gaps and developing alerts to sustain optimal functionality of product offerings.
Researches, evaluates, and recommends solutions and appropriate technology to meet user's needs.
Trouble shoots complex software/hardware issues and manage installation and upgrades.
Collaborates with leadership, vendors, and Sr Application Systems Analysts as needed to ensure current releases, patches, and versions are managed on all systems, hardware, and software.
Ensures current releases, patches, and versions are managed on all systems, hardware, software.
Provides reference for use of prime and personal computers by writing as well as maintaining user documentation.
Maintains computer systems and programming guidelines by writing and updating policies as well as procedures.
Attend work activities or programs as scheduled or assigned.