Application Support
About The Position
Position’s Contributions to Work Group: - Triage & Resolve support tickets as per the defined Service Level agreement - Works on critical application/technical problem identification and resolution, including responding to off-shift and weekend support calls. - Tickets investigation; statistical analyses, testing and analysis of application failures - Tickets Resolution - Proactively identifying and managing issue resolutions / documenting and provide follow-up on the resolution process with requestor - Involve in Application Availability & performance monitoring - Employee is also responsible for performing other job duties as assigned by management from time to time.
Requirements
- At least 2-4 years of experience in Application Support
- Expertise with relational databases support, querying and database reporting preferably Snowflake
- Experience with AWS services: EC2, S3, VPC, Route 53, RDS, CloudFormation, EC2, DynamoDB (NoSQL), Lambda, logging/CloudWatch, IAM, Certificate Manager, ELB, EBS, ECS, CloudFront/WAF, SQS, SNS, SES.
- Experience troubleshooting issues related to UI / API & Data flow
- Expertise with high availability architecture
- Experience in Monitoring Tools (Ex: Thousand Eyes, AppDynamics, Grafana etc.,)
- Requires a college or university degree, with 2-4 years’ experience OR technical certification w/ 8 years’ experience
- At least 2-4 years of experience in Application Support
Nice To Haves
- Working experience with programming languages: Python, Power shell, SQL & JSON
- Working knowledge on deploying autoscaling features (no hands-on support required)
Responsibilities
- Triage & Resolve support tickets as per the defined Service Level agreement
- Works on critical application/technical problem identification and resolution, including responding to off-shift and weekend support calls.
- Tickets investigation; statistical analyses, testing and analysis of application failures
- Tickets Resolution - Proactively identifying and managing issue resolutions / documenting and provide follow-up on the resolution process with requestor
- Involve in Application Availability & performance monitoring
- Employee is also responsible for performing other job duties as assigned by management from time to time.
Benefits
- Medical, dental & vision
- Critical Illness, Accident, and Hospital
- 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents)
- Short and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave)
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What This Job Offers
Career Level
Mid Level
Number of Employees
5,001-10,000 employees
