Application Support

TEKsystems•Nashville, TN

7d•$19 - $22•Onsite

About The Position

We are building out a new team to support a transportation‑tracking application used by internal end users and stakeholders. This team will provide both technical and customer support to ensure the application is functioning properly, data is accurate, and users receive timely assistance. Application Benefits For Parents/End Users Real‑Time Updates: View accurate, real-time tracking of vehicle locations for increased convenience and peace of mind. Enhanced Safety: Estimated arrival times and location transparency help keep students and families informed. Better Planning: Reliable arrival and departure data helps families manage their schedules more efficiently. Direct Communication: Receive timely notifications about changes, delays, or emergency updates. For Organizations Improved Safety Oversight: Monitor vehicle movement to ensure compliance with established routes and procedures. More Efficient Routing: Utilize tracking data to optimize routes and reduce delays. Higher User Satisfaction: Transparent communication builds trust and improves the end-user experience. Operational Insights: Data analysis supports decision-making related to performance, utilization, and maintenance planning.

Requirements

Application Support
Help Desk / Technical Support
Customer Service
Troubleshooting
Data Entry & Verification
Application support
help desk
customer service

Responsibilities

Configure and activate application settings based on user requirements, including password management, arrival-time visibility, and message notifications for transportation tracking.
Perform manual data updates and verify accuracy of bus and driver assignments within the application.
Provide guidance, training, and information sharing related to route updates, route coverage procedures, and situations that may impact transportation operations (vehicle substitutions, service or inspection issues, etc.).
Conduct testing sessions with users to validate functionality and ensure operational procedures are effective.
Identify, troubleshoot, and resolve technical issues in coordination with internal teams and vendor support prior to full-scale rollout.
Document and share solutions to common problems, including GPS issues, network outages, app errors, and user password challenges.
Gather and enter transportation substitution data from multiple sources (coverage sheets, dispatch communication, breakdowns, accidents, changes in routes, inspections, or maintenance activity).
Record and summarize key operational information.
Send summaries to appropriate personnel for follow‑up and reporting.
Continue gathering and entering updated substitution data based on real-time communication and operational changes.
Compile and send end-of-day summaries to key personnel.