Application Support - Technology Support Lead

JPMorgan Chase & Co. • Wilmington, DE

86d

About The Position

Join our dynamic team to innovate and refine technology operations, impacting the core of our business services.
As a Technology Support Lead in Enterprise Technology, you will play a leadership role in ensuring the operational stability, availability, and performance of our production services. Critical thinking while overseeing day-to-day maintenance of the firm’s systems will be key and set you up for success as you navigate tasks related to identifying, troubleshooting, and resolving issues to ensure a seamless user experience.

Requirements

• 5+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services
• Strong experience leading technologists to manage and solve complex technological issues at a firmwide level
• Proficiency in at least one programming language (e.g., Python, Java, Spring Boot, .Net, etc.)
• Proficiency in continuous integration and continuous delivery tooks (e.g., Jenkins, GitLab, Terraform, etc.)
• Experience managing applications or infrastructure in a large-scale technology environment both on premises and public cloud
• Proficient in observability and monitoring tools and techniques
• Experience executing on processes in scope of the Information Technology Infrastructure Library (ITIL) framework

Nice To Haves

• Working knowledge in one or more general purpose programming languages and/or automation scripting
• Practical experience with public cloud

Responsibilities

• Lead teams of technologists that provide end-to-end application or infrastructure service delivery for the successful business operations of the firm
• Execute policies and procedures that ensure operational stability and availability
• Monitor production environments for anomalies, address issues, and drive evolution of utilization of standard observability tools
• Escalate and communicate issues and solutions to the business and technology stakeholders, actively participating from incident resolution to service restoration
• Lead incident, problem, and change management in support of full stack technology systems, applications, or infrastructure

Benefits

• comprehensive health care coverage
• on-site health and wellness centers
• a retirement savings plan
• backup childcare
• tuition reimbursement
• mental health support
• financial coaching

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed