Application Support Supervisor

Trimble Inc. • Lake Oswego, OR

4d • Hybrid

About The Position

Lead and Inspire: Application Support Supervisor (Accounting Solutions) Empower a high-performing team of eight support specialists dedicated to our Vista Web and Field accounting products while shaping the future of customer success! As an Application Support Supervisor, you will provide the strategic leadership and direction essential to optimizing performance, managing complex customer challenges, and safeguarding the exceptional service our clients depend on. About Us: Trimble is a global technology company that connects the physical and digital worlds, transforming the ways work gets done. With relentless innovation in precise positioning, modeling and data analytics, Trimble enables essential industries including construction, geospatial and transportation. Whether it's helping customers build and maintain infrastructure, design and construct buildings, optimize global supply chains or map the world, Trimble is at the forefront, driving productivity and progress.Trimble empowers customers to drive productivity and progress with connected hardware and software solutions. What Makes This Role Great: In this role, you will be the catalyst for team growth and operational excellence for a specialized group supporting critical accounting software. You will have the unique opportunity to provide vital leadership and strategic direction, directly influencing how our customers interact with Vista Web and Field products while identifying key improvement opportunities to elevate the support experience.

Requirements

• 2+ years of experience in application customer support or a related technical environment.
• Demonstrated ability to provide clear leadership and strategic direction to a frontline team.
• Strong problem-solving skills with experience managing complex customer escalations.
• Excellent communication skills and the ability to maintain consistent service standards.
• Proficiency with business software such as Salesforce and Google Workspace.

Nice To Haves

• Previous experience leading support teams specifically within the accounting or financial software industry.
• Familiarity with Vista Web, Field products, or similar ERP solutions.

Responsibilities

• Lead and inspire a team of eight support specialists focused on Vista Web and Field accounting products to ensure consistent, high-quality service.
• Provide strategic direction and hands-on coaching to optimize team performance and foster professional development.
• Manage and resolve complex customer issues, serving as a senior point of escalation to safeguard overall satisfaction.
• Identify and implement process improvement opportunities to streamline workflows and enhance the customer support journey.
• Champion the adoption of AI-powered tools and gather feedback to drive innovation within the support department.

Benefits

• Trimble offers comprehensive core benefits that include Medical, Dental, Vision, Life, Disability, Time off plans and retirement plans.
• Most of our businesses also offer tax savings plans for health, dependent care and commuter expenses as well as Paid Parental Leave and Employee Stock Purchase Plan.
• If this position is identified above as commission- or bonus-eligible, the terms of the commission plan or discretionary bonus plan for which you are eligible will be provided following the employee start date.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed