Application Support Specialist

Trimble • Lake Oswego, OR

6d • $16 - $22 • Onsite

About The Position

Master the Tech, Empower the Industry as an Application Support Specialist in Lake Oswego, OR! Are you a software-savvy problem solver ready to be the hero for our customers? Join the core team at Trimble Viewpoint and use cutting-edge AI tools to troubleshoot and resolve critical challenges for the construction accounting and project management industry, ensuring our users stay productive and efficient. What Makes This Role Great: You will serve as a technical consultant and primary liaison for Trimble Materials, leveraging AI-powered tools to solve complex puzzles that directly impact the productivity of global construction leaders. Key Exciting Responsibilities Solve Technical Puzzles: Act as the primary liaison to resolve high-level software issues for construction accounting and project management platforms. Leverage Next-Gen AI: Utilize and develop content for AI-driven tools to analyze customer issues and expedite innovative resolutions. Partner with Global Leaders: Monitor and document critical customer interactions in our CRM, ensuring a seamless and empathetic support experience. Shape the Knowledge Base: Contribute to the evolution of our support ecosystem by creating expert content for AI-based case resolution.

Requirements

• Technical Troubleshooting: Proven ability to master complex software products quickly and communicate technical concepts to individuals with varied backgrounds.
• Customer Empathy: Exceptional active listening skills with a natural ability to defuse high-pressure situations and maintain a service-oriented mindset.
• Analytical Mindset: Strong problem-solving skills with a commitment to quality and ensuring timely solutions to customer issues.
• AI Literacy: A basic understanding of AI agents and a willingness to use AI tools to drive case handling efficiency.

Nice To Haves

• Professional experience with web-based ERPs, inventory management systems, or purchase order trackers
• Bachelor’s degree with an emphasis in Business, Supply Chain, Technology, or a related discipline

Responsibilities

• Act as the primary liaison to resolve high-level software issues for construction accounting and project management platforms.
• Utilize and develop content for AI-driven tools to analyze customer issues and expedite innovative resolutions.
• Monitor and document critical customer interactions in our CRM, ensuring a seamless and empathetic support experience.
• Contribute to the evolution of our support ecosystem by creating expert content for AI-based case resolution.

Benefits

• Trimble offers comprehensive core benefits that include Medical, Dental, Vision, Life, Disability, Time off plans and retirement plans.
• Most of our businesses also offer tax savings plans for health, dependent care and commuter expenses as well as Paid Parental Leave and Employee Stock Purchase Plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level