Application Support Specialist

Integrity Marketing Group•Clearwater, FL

23h

About The Position

Forward thinking, team player with a focus on ensuring IAS business critical applications and processes run effectively and efficiently. This role requires excellent technical & communication skills in working with IT or business staff to understand and support business processes. The successful candidate will be comfortable in a fast-paced, client-facing environment.

Requirements

High school diploma or GED equivalent
At least 3 years work experience in an IT Application Support role
An understanding of basic network, application and workflow troubleshooting in a modern IT environment.
Software experience is desired in the following systems: SQL Server – should be able to write T-SQL queries easily and quickly.
Ability to read and manipulate common data files such as XML, JSON and flat files.
Working knowledge of ActiveBatch or similar scheduling package.
Basic understanding of automated workflow preferred
Visual Basic and C# familiarity – should be able to load and run Test Harnesses written in C# or VB; should be familiar with .NET testing tools including Visual Studio, VS Code and SQL Server Management Studio.
Web languages, some basic understanding of HTML, javascript, and possible CSS is desired.
Understanding API’s and a basic understanding of API tools such as Swagger and SoapUI.
Working knowledge of Acrobat and Microsoft Office products, especially Excel, Word & Outlook
Microsoft Team Foundation Server
Understanding of Insurance, specifically Medicare Supplement Benefits
Operations and Application Support is interrupt-driven and often requires multi-tasking and keeping track of multiple open items at one time. Often issues will be time-sensitive, and there can be pressure to quickly find a solution; the successful applicant must be comfortable in a client service environment, and able to provide a courteous and prompt response to clients in both written and verbal communications.
Production Support is a constantly changing job, with new challenges every day. The most apt personality for this job is someone who likes solving puzzles, is good at deducing the root cause of a problem and quickly developing a solution for it. In many cases, the solution may involve interaction with other departments, both IT and Business.

Responsibilities

Assist with setup and configuration of environments, and other application support tasks
Responsible for supporting .NET Applications including Web Portals; Web Site built on .NET Core; API Web Server built on .NET Standard and a host of other Microsoft .NET Applications
Responsible for facilitating and troubleshooting daily production jobs and automated workflows with the following applications: Correspondence and print daily jobs; Administrative system batch processing; Administrative support with automated workflow distribution tool; Administrative support with other various third-party tools, as needed