Application Support Specialist
About The Position
We are seeking a versatile and visionary Application Support Specialist to bridge the gap between application development and modern infrastructure. In this role, you will be the architectural anchor for our software suites, ensuring that our applications are not only high-performing and scalable but also built on a foundation of "Security-by-Design." The Application Support Specialist will support a cross-functional team, guiding the full software development lifecycle (SDLC) while working with the automation of our CI/CD pipelines and the support of our cloud environments. This is an “in the sidelines” role intended for someone who loves to code but is equally passionate about infrastructure as code (IaC) and proactive security posture.
Requirements
- Ability to operate within the Microsoft Windows environment; fluency with Microsoft Word, Microsoft Excel, Microsoft PowerPoint, and Google Workspace
- Database Management: Experience with MSSQL, including the understanding of select queries
- Bachelor’s Degree in Computer Science, Software Engineering, Information Technology, or a related quantitative field required
- Minimum of 3 years in software support or systems support.
- Minimum of 3 years experience in a support role (Application Deployment, Technical Support).
- Knowledge or experience building and securing cloud-native pipelines.
- Demonstrated ability to explain complex technical concepts to non-technical stakeholders.
Nice To Haves
- Master’s Degree in a technical or management discipline preferred
- Relevant industry certifications are strongly desired
Responsibilities
- Technical Support: Support the development of robust, scalable applications. Through code reviews and architectural workshops, you will be working with developers to provide support where needed.
- Legacy Maintenance: Oversee the upkeep and patching of existing internal applications to ensure compatibility with modern DevOps pipelines.
- Technical Documentation: Maintain technical documentation for application architecture and deployment processes.
- Application Management: Ability to work with different applications, including but not limited to GoAnywhere MFT, Freshservice, GitHub, and others.
- Teamwork: Ability to work in a team setting with other team members to accomplish goals efficiently.
- Strategy & Architecture: Follow the "gold standard" for tech stacks and deployment patterns. Work closely with team product stakeholders to translate business requirements into technical requirements.
- System Reliability: Oversee monitoring, logging, and alerting strategies to ensure maximum uptime and rapid incident response.
- Process Optimization: Be part of a team working in Agile/Scrum methodologies and a culture of continuous improvement and documentation.
- Vulnerability Remediation: Own the resolution of security vulnerabilities identified in the CI/CD scan reports provided by the Release Manager.
- Low-Code/Internal Tooling: Own the day-to-day configuration and minor bug fixes for internal platforms like Freshservice, GoAnywhere MFT, and GitHub.
- Ability to understand, speak, read, and write English and Spanish
- Effectively speaking before groups of customers or employees
- Assume evolving duties and responsibilities of position
- Work all hours required to fulfill job duties and responsibilities (including, weekends, evenings, and holidays as needed)
- Travel as required
- Ability to work a hybrid model
- Provide coverage for other positions as requested
- Ability to carry and lift boxes and objects that may weigh up to 50 pounds.
- Perform additional duties and responsibilities as assigned by management
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
