Application Support Specialist - Quality Systems
About The Position
Lifeways Group, one of the UK's largest providers of specialist support services for people with diverse and often complex needs, is on an exciting journey to become the Care Provider of Choice. We are transforming our technology and ways of working to empower colleagues to deliver the best possible care. As an Application Support Specialist, you will be a Subject Matter Expert for key systems including Nourish & Radar. You'll support, develop, and optimise these platforms to ensure they meet business needs across Operations, Business Development, and IT. This role is ideal for someone with a mix of technical expertise, business analysis skills, and problem-solving ability, who is passionate about using technology to improve processes, data management, and customer experience.
Requirements
- Strong communication and documentation skills.
- Experience in systems management, configuration, security, and reporting.
- Knowledge of DSCR (support plan templates, risk management design, digital care recording and form design).
- Understanding of electronic compliance systems, governance workflow design, auditing tools and reporting.
- Strong troubleshooting, customer support, and innovative process improvement skills.
- Awareness of IT processes (change control, project management, SDLC).
Nice To Haves
- API integration design and workflow automation.
- PowerBI reporting expertise.
- Experience of solution design and implementation.
- Knowledge of regulatory and legislative requirements for Health & Social Care.
- Background in healthcare or large-scale IT transformation projects.
Responsibilities
- Act as SME for Nourish & Radar platforms.
- Support application configuration, optimisation, and troubleshooting.
- Provide root cause analysis and guidance to the Service Desk on new features, bug fixes, and process updates.
- Support with Quality BI reports
- Build strong relationships with 3rd party support teams to resolve issues quickly.
- Lead improvements in workflow, reporting, integrations, and system architecture.
- Support transformation projects, advising on system capabilities and delivering technical solutions.
- Create documentation, training guides, and testing processes (UAT, smoke testing).
Benefits
- Remote working with collaborative culture.
- Opportunities to learn and grow as an SME.
- Exposure to enterprise-level IT projects.
- A chance to directly impact care quality through innovative systems.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Industry
Nursing and Residential Care Facilities
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
