Application Support Manager (Administrator I)

CSU Careers • Chico, CA

11d

About The Position

Our Commitment to Equity, Diversity, and Inclusion: California State University (CSU), Chico is a comprehensive and residential public university, holding Hispanic-Serving Institution (HSI) designation. Chico State operates as part of the 23-campus CSU system, which educates the most ethnically, economically, and academically diverse student body in the nation. The University enrolls over 15,000 students, with over half identifying as first-generation college students. Chico State is committed to recruiting outstanding candidates. The ideal candidate will embrace our values predicated on the primacy of student success and the elimination of equity gaps, have demonstrated experience working with diverse populations, and will contribute to policies, programs, and practices that support an inclusive, accessible, and equitable learning and working environment. Black, Indigenous, People of Color, veterans, and those with diverse abilities are encouraged to apply. Job/Department Summary: Reporting to the Senior Director of Enterprise Applications, the Application Support Manager provides leadership and direction for the reliable, efficient, and innovative delivery of applications that enable Chico State’s administrative and business operations (e.g., ID card system, Adobe Sign, ticketing system, and applications used in specific functional areas). The manager leads a team of IT professionals responsible for supporting and enhancing a diverse portfolio of university systems, ensuring that projects, implementations, upgrades, and integrations are executed effectively and aligned with institutional priorities. This role builds strong partnerships across the Division of IT, with campus stakeholders and external vendors, to drive strategic technology investments, continuous improvement, and user satisfaction. The manager fosters a culture of collaboration, accountability, and service excellence in support of the University’s mission and IT Strategic Plan.

Requirements

• Equivalent to a bachelor’s degree from an accredited institution in Information Technology, Computer Science, Information Systems, Business Administration, or a related field.
• Three (3) or more years of experience managing or leading IT application support or development teams.

Nice To Haves

• Experience with enterprise application ecosystems or integrations.
• Experience with ITIL or other service management frameworks.
• Demonstrated commitment to EDI and customer service excellence.

Benefits

• This position qualifies for benefits including tuition fee waiver (if eligible).
• CSU, Chico offers a number of benefits to its employees (e.g., sick leave, vacation, health insurance).
• For more information please visit https://www.calstate.edu/csu-system/careers/benefits/Documents/employee-benefits-summary.pdf

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 5,001-10,000 employees