Application Support Engineer (Onsite)
About The Position
BAE Systems is currently seeking an Application Support Engineer to join our integrated Operations & Sustainment (O&S) team located in our Arnold MS site. This role will provide critical 24x7 mission support to our customer and will interface with engineering resources located at other facilities. The Application Support Engineer is responsible for the day-to-day operation of customer application and monitoring/investigation of segment interfaces. Under the direction of the O&S Site Lead, this role is responsible for working with on-site database and system administration support personnel to convey and investigate system anomalies. Additional responsibilities to include investigation into operational issues and performing problem escalation with vendor, factory, on-site & east coast based Subject Matter Experts (SMEs) as required. This role provides rotating site support (7x24) on a Panama Schedule to ensure system issues are identified and resolved, minimizing operational impacts - shift work is required. Because of the need for consistent, in-person collaboration and/or the requirement to perform all work onsite due to the nature of this particular role, it will be performed full-time on site. This means work will be conducted on location at a BAE Systems facility 100% of the time
Requirements
- Bachelor's Degree and 4 years work experience or 8+ years direct experience may be considered in lieu of degree
- Current Security+ Certification
- Hold a Top Secret/SCI with Polygraph security clearance
- Have previous experience with LINUX based operating systems
- Previous System Administrator experience
- Willing to work in a 24x7 operational environment on Day shift or Night shift (Panama Shift example below)
Nice To Haves
- 4-8 years' experience in a systems administration or operational support role
- Working knowledge of networks, network infrastructure and common components
- Understand principles of SQL query language
- Strong communication skills, both written and verbal are required
- Must be able to work well in a team environment and be self-motivated
Responsibilities
- day-to-day operation of customer application
- monitoring/investigation of segment interfaces
- working with on-site database and system administration support personnel to convey and investigate system anomalies
- investigation into operational issues and performing problem escalation with vendor, factory, on-site & east coast based Subject Matter Experts (SMEs) as required
- rotating site support (7x24) on a Panama Schedule to ensure system issues are identified and resolved, minimizing operational impacts
Benefits
- health, dental, and vision insurance
- health savings accounts
- a 401(k) savings plan
- disability coverage
- life and accident insurance
- employee assistance program
- a legal plan
- discounts on things like home, auto, and pet insurance
- paid time off
- paid holidays
- paid parental, military, bereavement, and any applicable federal and state sick leave
- company recognition program to receive monetary or non-monetary recognition awards
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Industry
Transportation Equipment Manufacturing
Number of Employees
5,001-10,000 employees
