Application Support Engineer
About The Position
The Application Support Engineer plays a critical role in supporting Made4net customers by ensuring applications and integrations operate efficiently and reliably. This is a hands-on, customer-facing role that involves troubleshooting technical issues, supporting integrations, and partnering closely with internal teams to resolve system challenges. The ideal candidate is technically capable, customer focused, and eager to grow in a fast-paced support environment while collaborating with IT, Project Management, and Professional Services teams.
Requirements
- Associate’s degree or higher in Computer Science, Information Technology, Engineering, or a related field, or an equivalent combination of education and hands-on experience
- 1–3 years of hands-on experience in application support, technical support, systems support, or a related role supporting enterprise or customer-facing software applications
- Familiarity with Windows workstation and server environments
- Experience with web browsers and web server environments such as IIS
- Working knowledge of SQL Server databases and basic programming concepts
- Proficiency with standard office productivity tools
- Experience using Remote Desktop and VPN tools
- Strong teamwork and collaboration skills
- Clear and professional communication abilities
- High level of responsiveness and adaptability
- Task-oriented problem-solving approach
- Effective time management and organizational skills
Nice To Haves
- Experience supporting hosted or SaaS customers
- Familiarity with AWS or cloud-based environments
- Background in warehousing, transportation, logistics, or supply chain applications
- Experience supporting enterprise systems such as ERP or CRM platforms
- Strong computer and application usage skills.
Responsibilities
- Support client operations by troubleshooting and resolving application and integration issues related to Made4net solutions
- Respond to and follow up on client inquiries via phone, ticketing system, and email in accordance with service level agreements
- Analyze system issues, identify root causes, and follow established escalation procedures when necessary
- Maintain ongoing communication with clients to review system status and address evolving needs
- Participate when needed in implementations during initial go live and system upgrades
- Participate in a rotating schedule of off hours on call for clients with 24/7 operations.
Benefits
- Health insurance (medical, dental, vision) with a robust wellness program to support your physical and mental well-being
- Generous paid time off policy
- Company-matched 401(k) retirement plan to help you secure your future
- Tuition reimbursement program to support your continued education and career advancement
- Employee assistance program providing confidential counseling and support services for personal challenges
- Discretionary employee bonus program
- Employee Discounts and perks through our PEO
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
Number of Employees
51-100 employees
