Application Support Engineer

DTCC • Tampa, FL

1d • Hybrid

About The Position

The Information Technology group delivers secure, reliable technology solutions that enable DTCC to be the trusted infrastructure of the global capital markets. The team delivers high-quality information through activities that include development of essential, building infrastructure capabilities to meet client needs and implementing data standards and governance.
The Enterprise DevSecOps (EDSO) team designs, builds, maintains, and supports software and platforms in service of IT Software Delivery, Operational and Resiliency Programs. The role of EDSO is to enable the broader organization to operate using DevSecOps and automation principles by providing a combination of platform, process, and culture direction.
As an Application Support Engineer, you will provide 24x7 production support for DTCC’s critical resiliency application. This role ensures operational resilience through proactive monitoring, incident prevention, and automation, while collaborating with development and product teams to maintain high availability and compliance standards. Candidates must be comfortable with rotational shifts and committed to delivering stability, risk mitigation, and continuous improvement in a fast-paced environment.

Requirements

• 4 years of experience delivering complex technology products or platforms.
• Bachelor’s degree preferred or equivalent practical experience.
• Ability to work in a rotational 24x7 support schedule and manage hand-offs effectively.
• Strong background in application support and troubleshooting.
• Knowledge of monitoring tools such as Dynatrace and Splunk dashboards.
• Solid knowledge of Unix/Linux environments.
• Hands-on experience with Java applications.
• Willingness to learn new applications and provide support.
• Excellent communication and stakeholder management skills
• Strong knowledge of ITIL processes, incident management, and production support best practices.

Responsibilities

• Deliver production support for critical applications, ensuring stability and performance.
• Analyze application systems to prevent recurring incidents and improve reliability.
• Review proposed application designs and provide feedback on gaps to business requirements.
• Monitor dashboards and observability tools (Dynatrace and Splunk) to identify potential issues and prevent outages.
• Ensure automation produces expected results within defined thresholds.
• Utilize automation frameworks for proactive monitoring and validation.
• Gather documentation for audit requests and compliance reporting.
• Execute Disaster Recovery steps during planned/unplanned outages and collect BCM evidence.
• Align risk and control processes into daily responsibilities to monitor and mitigate risk.
• Expand and maintain knowledge base and runbooks for supported applications.
• Collaborate within the team to resolve alerts and escalate issues as needed.
• Perform service account renewals/password changes, resolve production defects, and implement minor enhancements.

Benefits

• Competitive compensation, including base pay and annual incentive
• Comprehensive health and life insurance and well-being benefits, based on location
• Pension / Retirement benefits
• Paid Time Off and Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.
• DTCC offers a flexible/hybrid model of 3 days onsite and 2 days remote (onsite Tuesdays, Wednesdays and a third day unique to each team or employee).

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level