Application Support Engineer

Inn-Flow•Raleigh, NC

52d•Hybrid

About The Position

We are seeking an Application Support Engineer with strong SQL Server experience to provide Level 3 support for business-critical applications. This role focuses on advanced troubleshooting of production issues, analyzing and optimizing existing SQL objects, and ensuring system stability and performance. The position is primarily backend-focused, with occasional direct interaction with customers to support issue resolution.

Requirements

3+ years of experience in application or production support, including Level 3 responsibilities
Strong hands-on experience with Microsoft SQL Server
Advanced SQL troubleshooting and performance tuning skills
Experience reviewing execution plans and optimizing existing database objects
Strong understanding of application architecture, data flows, and integrations
Proven ability to independently resolve complex technical issues
Strong analytical, communication, and problem-solving skills

Nice To Haves

Experience supporting enterprise or SaaS applications
Familiarity with Azure environments
Experience with New Relic or similar application performance monitoring tools
Experience using AI-assisted development tools such as Cursor, Claude, or GitHub Copilot

Responsibilities

Provide Level 3 application support for enterprise systems
Lead investigation and resolution of complex production issues
Analyze and optimize existing SQL queries, stored procedures, and indexes
Perform controlled data validation and corrections in SQL Server
Monitor application and database performance and drive root cause analysis
Partner with development teams on defect resolution and long-term fixes
Occasionally engage with customers to clarify issues and communicate resolutions
Document root causes, permanent fixes, and support procedures

Benefits

Health, dental, and vision insurance
Short-Term Disability & Life Insurance
401(k) with a generous employer match
Flexible vacation and PTO
Paid holidays plus a floating holiday
Paid volunteer time
Hybrid work schedule with in-office collaboration on Tuesdays and Thursdays in our Raleigh office (remote Mondays, Wednesdays, and Fridays)
A beautiful, modern office in downtown Raleigh
Employer-paid monthly parking
Monthly team socials and regular celebrations
Quarterly all-hands meetings
A culture rooted in recognition, collaboration, and growth
Smart, kind, and genuinely fun people who care about their work - and each other