Application Support Engineer
About The Position
This role is for someone who is motivated to improve systems—not just operate them. You should have a clear understanding of how infrastructure, operating systems, and applications interact, and be able to reason through issues across that stack. You will be expected to identify inefficiencies, diagnose root causes, and implement durable solutions. This includes leveraging automation and emerging tools (including AI) where they create real leverage. The goal is not just to solve problems, but to reduce their recurrence and improve the system as a whole.
Requirements
- 5+ years of experience in enterprise technical support or production engineering
- Demonstrated ability to deliver small to medium-sized technical projects end-to-end
- Strong working knowledge of Python, Power BI, PowerShell, or similar tools
- Excellent problem-solving skills, with a focus on root cause and system-level thinking
- Clear and concise communication, both written and verbal
- Willingness to take ownership, including participating in off-hours support when required
Nice To Haves
- ITIL certification or equivalent understanding of service management principles
- Experience operating in a production support or DevOps environment
- Familiarity with financial systems or investment workflows
Responsibilities
- Continuously improve application support by identifying gaps, eliminating inefficiencies, and aligning systems to evolving business needs
- Own the reliability and performance of a suite of applications, ensuring consistent delivery against defined service levels
- Serve as the escalation point for L1 support; work with L3 engineering to onboard and stabilize applications with clear ownership and support models
- Drive strategic technical initiatives that materially improve system robustness, scalability, or efficiency
- Build automation and tooling (e.g., SQL, PowerShell, Python) to reduce manual work and increase consistency
- Execute production changes with discipline, following structured change management with clear planning, testing, and communication
- Maintain system health proactively (patching, versioning, licensing), avoiding preventable issues
- Manage multiple priorities with clarity on trade-offs and impact
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
501-1,000 employees
