Application Support Engineer

Tradeweb•Jersey City, NJ

17h•$100,000 - $150,000•Hybrid

About The Position

Tradeweb is a global leader in electronic trading for rates, credit, equities, and money markets. As financial markets become increasingly interconnected, our technology enables efficient, multi-asset trading on a global scale. We serve more than 3,000 clients in more than 85 countries, including many of the world’s largest banks, asset managers, hedge funds, insurers, corporations, and wealth managers. Creative collaboration and sharp client focus have helped fuel our organic growth. We facilitated average daily trading volume (ADV) of more than $2.2 trillion over the past four fiscal quarters, topping $2.5 trillion in ADV for the first quarter of 2025. Since our IPO in 2019, Tradeweb has completed four acquisitions and doubled our revenues – and 2024 was our 25th consecutive year of record revenues. Tradeweb is a great place to work, recognized in 2024 by Forbes as one of America’s Best Companies (2024) and by U.S. News & World Report as one of the Best Financial Services Companies to Work For. Tradeweb Markets LLC ("Tradeweb") is proud to be an EEO Minorities/Females/Protected Veterans/Disabled/Affirmative Action Employer. Mission: Move first and never stop. Collaborate with clients to create and build solutions that drive efficiency, connectivity, and transparency in electronic trading. Provide hands-on support for Electronic trading systems with responsibility for application support, system monitoring, problem escalation, responding to system related user queries, level-1 database support as well as deployment of releases to test and production systems. Tradeweb Technology jobs are fully remote. The Tradeweb Technology hub is located in our Jersey City office which can be used for team meetings and collaboration efforts. There may be days where travel to the Jersey City office is recommended for organizational off-sites.

Requirements

Requires a Bachelor’s degree in Computer Science, Computer Engineering or a directly related field
Two (2) years of related technical experience including Python, PERL, UNIX and SQL
Experience supporting electronic trading platforms utilizing Windows and scripting skills
Experience working on Real time trading systems
Demonstrated problem solving, planning and analytical skills.
Experience managing client queries and problems
Demonstrated communications skills and ability to interact and influence at all levels within the organization as well as with clients
Demonstrated documentation skills
Experience with Microsoft Windows and Workstation
Demonstrated basic knowledge of Network elements
Demonstrated scripting skills, including Python, PERL and Shell
RDBMS methodology and SQL scripting
Experience with MS SQL Server
Managing, owning and delivering high quality projects to objectives and within time scales
Working knowledge of SDLC, application integration and testing

Nice To Haves

Experience with Java
C++ experience in a Microsoft Windows development environment, utilizing object-oriented programming techniques
Database design and development utilizing SQL and relational database techniques

Responsibilities

Provide computer system support and administration, including hands-on support for Electronic trading systems with responsibility for application support, system monitoring, problem escalation, responding to system related user queries, level-1 database support as well as deployment of releases to test and production systems.
Deploy and support complex in-house & 3rd party applications.
Proactively manage business critical real-time trading systems in order to identify issues and potential problem areas.
Interact with various internal IT support functions, Development, Quality Assurance, Operations and external 3rd party vendors to troubleshoot and resolve problems.
Actively identify incidents and as necessary manage the incident resolution process to provide service recovery and manage client communications and expectations in respect to incident resolution.
Ensure compliance with departmental policies (i.e. change management, IT security standards, release management, incident management). Work with all parties to provide services to agreed SLA’s. Work through Annual Disaster Recovery testing and BCP planning
This position may have responsibilities related to Dealerweb’s compliance with SEC Regulation SCI. This requires the person in this role to understand and comply with the requirements of Regulation SCI relevant to his or her position, as well as Dealerweb’s policies and procedures.

Benefits

Health Insurance: Highly competitive medical, dental, and vision programs
Hybrid Environment: Our employees have the flexibility of working in the office and from home.
Health Care and Dependent Care Flexible Spending Accounts: You may elect to set aside pre-tax earnings to pay for eligible health care and dependent day care expenses for you and your eligible family members.
Maven Family Building Benefit: Maven offers support for fertility and preconception; pregnancy and post-partum; adoption; surrogacy and pediatrics for children up to age 10. Tradeweb provide a $10,000 lifetime reimbursement towards fertility, egg freezing, adoption and surrogacy expenses.
Building Wealth - 401(k) Savings Plan: Employees are immediately eligible for the 401(k) plan. Participants may contribute up to 75% of eligible compensation into a traditional 401(k) and/or Roth 401(k). Tradeweb will match 100% of the first 4% of compensation that you contribute.
The current pay range for this role if performed in the city of New York is currently $100,000 to $150,000 per year, based on a regular, full-time schedule. The amount of pay offered will be determined by a number of factors, including but not limited to qualifications, market data, geographic location, and internal guidelines.
This role will also be eligible to participate in Tradeweb’s discretionary bonus program.
Pre-Tax Commuter Benefits Program
ARAG Legal Services
Employee Assistance Program
Tuition Reimbursement
Financial Wellness Tools
Travel Assistance Benefits
Pet Insurance
Corporate Gym Subsidies
Wellness Perks
Paid Time Off and Parental Leave