Application Support Engineer
About The Position
We are looking for an Application Support Engineer to join our Technology Operations (TechOps) team. In this role, you will serve as a critical link between our customers, internal stakeholders, and Engineering teams. You will provide Level 2 application support, investigate complex technical issues, monitor system health, and help drive long-term improvements that increase platform stability and performance. If you’re someone who enjoys digging into logs, writing SQL queries to uncover root causes, and partnering cross-functionally to make systems better every day, you’ll thrive here.
Requirements
- 2+ years of experience in Application Support or a similar technical support role
- Strong SQL skills, including writing queries and troubleshooting data issues
- Experience working with application monitoring/logging tools (DataDog preferred)
- Familiarity with .NET, C#, or similar technologies (ability to read C# is a plus)
- Experience working in Agile/Scrum environments
- Strong communication skills with the ability to translate technical concepts for non-technical stakeholders
Nice To Haves
- Experience supporting B2B SaaS platforms
- Exposure to incident management or ITIL-based workflows
- Experience identifying automation opportunities to improve support efficiency
Responsibilities
- Deliver Level 2 support for internal and external customers, driving tickets through high-quality resolution
- Investigate application issues by analyzing logs, system behavior, and performance metrics
- Monitor system health using tools like DataDog and proactively respond to alerts
- Identify root causes and partner with Engineering to implement durable, long-term fixes
- Write, review, and optimize SQL queries to diagnose and resolve data issues
- Ensure data accuracy and integrity across integrated systems
- Perform data corrections and recommend process improvements to reduce recurring issues
- Collaborate closely with Engineering, QA, Product, and Operations in an Agile/Scrum environment
- Share insights from support trends to inform feature enhancements and workflow improvements
- Escalate complex issues thoughtfully while maintaining ownership and accountability
- Contribute to internal documentation and knowledge base articles
- Help refine support workflows and monitoring practices
- Proactively identify opportunities to improve application stability, reliability, and performance
Benefits
- Foley offers a comprehensive benefits package that includes medical, dental, and vision coverage, a 401(k) with company match, paid time off and holidays, wellness programs, and an employee assistance program.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
