Application Support Engineer (Onsite)

BAE Systems Plc•Arnold, MO

34d•$70,735 - $120,250•Onsite

About The Position

BAE Systems is currently seeking an Application Support Engineer to join our integrated Operations & Sustainment (O&S) team located in our Arnold MS site. This role will provide critical 24x7 mission support to our customer and will interface with engineering resources located at other facilities. The Application Support Engineer will be part of an integrated Operations & Sustainment (O&S) team providing critical 24x7 mission support to our customer and will interface with engineering resources located at other facilities. This position requires strong linux operating system experience. The Application Support Engineer is responsible for the day-to-day operation of the customer application and monitoring/investigation of segment interfaces. The Support Engineer, under the direction of the O&S Site Lead, is responsible for working with on-site database and system administration support personnel to convey and investigate system anomalies. The Application Support Engineer is responsible for investigation into operational issues and performing problem escalation with vendor, factory, on-site & east coast based Subject Matter Experts (SMEs) as required. The Application Support Engineers are used to provide rotating site support (7x24) on a Panama Schedule to ensure system issues are identified and resolved, minimizing operational impacts - shift work is required. The Application Support Engineer will provide user support and customer service on customer-supported computer applications and platforms. Troubleshoot problems and advise on the appropriate action. Responsible for initial assessment, triage, research, providing technical assistance and support related to computer systems, hardware, or software. Responds to queries, isolates problem, and determines/implements solution. The Application Support Engineer will also be responsible for collecting information through a customer conversation, accessing support tools, and additional support staff if needed. Because of the need for consistent, in-person collaboration and the nature of this particular role, it will be performed fulltime on site. This means work will be conducted on location at a BAE Systems customer facility 100% of the time.

Requirements

Associates degree and 4+ year(s) related experience. Equivalent experience may be substituted.
Must currently possess a Top Secret/SCI clearance and be able to obtain a TS/SCI with Polygraph
strong linux operating system experience

Nice To Haves

Experience with linux operating system (Red Hat Enterprise Linux preferable)
Working knowledge of VMWare
Experience with Postgresql, or other relational databases

Responsibilities

Responding to requests for technical assistance in person, via phone, or electronically
Diagnose and resolve hardware and software issues
Research issues using available information resources
Advise users on appropriate action
Follow standard help desk procedures and CONOPS
Log all customer help interactions
Redirect problems to correct resource
Identify and escalate situations requiring urgent attention
Track and route problems and requests and document resolutions
Prepare daily operational status briefings
Stay current with system information, changes and updates
Responsible for the day-to-day operation of the customer application and monitoring/investigation of segment interfaces
Responsible for investigation into operational issues and performing problem escalation with vendor, factory, on-site & east coast based Subject Matter Experts (SMEs) as required.
Responsible for initial assessment, triage, research, providing technical assistance and support related to computer systems, hardware, or software.
Responsible for collecting information through a customer conversation, accessing support tools, and additional support staff if needed.

Benefits

At BAE Systems, we support our employees in all aspects of their life, including their health and financial well-being. Regular employees scheduled to work 20+ hours per week are offered: health, dental, and vision insurance; health savings accounts; a 401(k) savings plan; disability coverage; and life and accident insurance. We also have an employee assistance program, a legal plan, and other perks including discounts on things like home, auto, and pet insurance. Our leave programs include paid time off, paid holidays, as well as other types of leave, including paid parental, military, bereavement, and any applicable federal and state sick leave. Employees may participate in the company recognition program to receive monetary or non-monetary recognition awards. Other incentives may be available based on position level and/or job specifics.

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